Locality Workforce Systems Advisor

Role overview

Key responsibilities

• Act as the key locality contact for e-rostering support, guidance, and problem resolution; maintain relationships with managers, roster creators, and users.
• Support accurate, compliant rosters aligned with workforce establishments, service changes, and workforce initiatives.
• Plan and deliver workshops, one-to-one coaching, floor-walking, and refresher training; evaluate training and create user guidance.
• Produce and analyze e-roster and workforce reports on staffing, temporary workforce use, annual leave, and roster efficiency; present findings for decisions.
• Monitor standards, policies, and approval deadlines; conduct audits, validate data quality, and support corrective action.
• Collaborate with operational services, Workforce, Finance, Temporary Staffing, and People & Culture on rostering, planning, and governance.
• Contribute to procedures, system functionality, workforce transformation, and continuous improvement.

Role requirements

• Provide practical support and guidance to managers, roster creators, and system users.
• Deliver e-rostering training and coaching and support user competency.
• Analyze workforce and rostering information and communicate findings clearly.
• Undertake physical intervention training and remain trained as required by the role.

Work location

• The role is associated with Norfolk County Hall in Norwich and supports designated localities; no explicit remote or hybrid arrangement is stated.

Contract and salary

• Permanent, full-time contract of 37.5 hours per week.
• Salary is £32,073–£39,043 gross per annum, pro rata.