Information and Insights Analyst
Role Overview
The post supports the Initial Response Service, a 24/7 single point of access for secondary-care mental health services.
The service aims to provide timely, person-centred, clinically appropriate responses and direct people to appropriate services.
The analyst works with clinical and management staff to provide insight, information, performance, and data-quality reporting.
Key Skills for This Role
Full Job Posting
Job overview
The post supports the Initial Response Service, a 24/7 single point of access for secondary-care mental health services.
The service aims to provide timely, person-centred, clinically appropriate responses and direct people to appropriate services.
The analyst works with clinical and management staff to provide insight, information, performance, and data-quality reporting.
Main duties
- Develop and produce reports by triangulating data and deliver them in a timely manner.
- Conduct detailed information analysis using BI-supplied data consistently to avoid misinterpretation or misrepresentation.
- Communicate technical information and data clearly in writing and presentations.
- Collaborate with locality colleagues in a business-partner relationship and with colleagues across the Trust.
- Contribute to BI tool development to demonstrate team performance effectively.
- Support service data-quality improvement and organisation-wide data-quality initiatives.
Essential criteria
- Experience managing people and directly supporting service improvement.
- Experience delivering performance reporting with BI tools, including Excel.
- Experience communicating performance-related detail through reports and presentations.
- Ability to use a developing range of IT systems, BI tools, and software packages to present information to internal and external audiences.
- The provided description begins an additional criterion on writing reports to explain issues, but the criterion is truncated.
Desirable experience
- Experience working within an NHS contracting environment is desirable.
Hours and contract
- Permanent, full-time position of 37.5 hours per week.
Work location
- The postholder will be based with the clinical team at County Hall, Norwich.
Salary
- Salary is £32,073–£39,043 gross per annum, pro rata; salary period is yearly.
About the organisation
Norfolk and Suffolk NHS Foundation Trust provides mental health, learning disability, wellbeing, older people's, and eating disorder services across Norfolk and Suffolk.
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