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Life Sciences Program Manager/Program Executive

Salesforce
GBR
Full-time
Manager · 12+ years experience
Onsite
Discovered 2 weeks ago
CommunicationSalesforce

Full Job Posting

Responsibilities

  • Leverage AI tooling and workflow automation to optimize program delivery, reduce manual overhead, and drive efficiency for your project teams.
  • Define the program strategy, governance, and management approach, ensuring alignment with executive stakeholders on key objectives and business outcomes.
  • Serve as the primary executive-facing delivery contact, owning communications regarding performance, expectations, and issue resolution up to the CxO level.
  • Foster and elevate high-performing cross-functional Professional Services teams, contributing to methodologies that improve service delivery across strategic accounts.
  • Oversee end-to-end service delivery, maintaining accountability for program financials, including budget governance, bid-versus-delivered margins, and contract commitments.
  • Drive the adoption of AI and transformational capabilities by aligning IT strategy and processes with measurable customer outcomes.
  • Proactively anticipate, mitigate, and manage project risks, providing actionable recommendations and strategic guidance to leadership.
  • Identify new opportunities and expand business relationships in partnership with Sales, Customer Success, and Product teams to deliver mutual value.

Required Qualifications

  • 12+ years of professional services or consulting delivery experience, with direct accountability for program execution, scope, financials, and risk management.
  • 5+ years of Life Sciences industry experience (e.g., pharma, biotech, medtech) with the ability to engage credibly at the executive level on commercial, regulatory, and operational priorities.
  • 5+ years of experience leading large, cross-functional delivery teams and third-party system integrators globally without positional authority.
  • Demonstrated experience leading large-scale, complex programs ($10M+) with a track record of achieving measurable business outcomes.
  • Proven experience managing program financials at the engagement level, including forecasting, revenue control, and earned value analysis.
  • End-to-end knowledge of system development and implementation within regulated Life Sciences environments.
  • Experience utilizing AI productivity tools, automation, or intelligent workflows within a program delivery context.
  • Strong executive presence and communication skills, with the ability to navigate complex conversations regarding budget, timelines, and outcomes across technical and commercial audiences.
  • Ability to independently manage client engagements as an individual contributor.
  • Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

  • Hands-on experience delivering enterprise-level AI platform implementations and advising Life Sciences customers on digital transformation.
  • Deep knowledge of Life Sciences commercial operations, including field engagement, MSL workflows, territory management, and compliance controls.
  • Experience with Life Sciences Cloud or equivalent CRM platforms purpose-built for the pharmaceutical and biotechnology sectors.
  • PMP, PgMP, SAFe certification, or equivalent program management discipline applied at scale.
  • Experience operating in outcomes-based or fixed-fee delivery models.
  • Strong negotiation and conflict resolution skills, including change order management and scope alignment.
  • Willingness to obtain Salesforce platform certifications (e.g., Admin, Sales Cloud, Service Cloud, Life Sciences Cloud) post-hire through our global education reimbursement program.
  • Additional Information
  • Ability to travel approximately 25%, depending on customer and project needs.

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