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Mulesoft Technical Manager

Salesforce
Pune, IND
Full-time
Manager · 12+ years experience
Onsite
Discovered Today

Full Job Posting

Responsibilities

  • Lead a team of technical architects and consultants as they deliver MuleSoft solutions to our customers.
  • Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce and MuleSoft environments, optimizing API performance, data orchestration, and platform resource consumption
  • Lead technical design sessions; architect and document complex integration solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases
  • Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate API implementation and integration lifecycle velocity across projects
  • Provide hands-on delivery guidance to influence standards for development, governance, and the operational life cycle.
  • Build our practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
  • Collaborate and align across Sales, Customer Success, Pre-Sales, and Product teams to ensure customer success.
  • Maintain a target billable utilization and manage operational excellence when it comes to bookings and utilization forecasting.
  • To be successful, you have
  • 12+ years experience leading by example and being a player and a coach.
  • A background as a professional services leader with experience growing a practice and a strong consulting background in a credible system integrator firm or high growth enterprise software vendor.
  • A collaborative mindset and the ability to gain trust with your team and across internal and external functional leaders.
  • Experience architecting MuleSoft services integrations including a solid understanding of on-premise and cloud-based infrastructures, SDLC pipelines, configuration, and deployment.
  • Experience with API and integration security with a solid grasp of authentication and authorization concepts and principles.
  • 6-10 years of proven track record leading integration teams and architecting solutions within a diverse technical team of clients, system integrators, contractors, and internal teams.
  • A background in conducting technical workshops with technical and business clients to drive effective services and implementations.
  • The ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike.
  • A desire for continuous study of new technologies and functionality, and involvement in projects that push the capabilities of existing technologies.
  • An appreciation for operational excellence when it comes to bookings and utilization forecast, contract terms, etc.
  • Excellent verbal and written technical documentation skills.
  • Experience managing people and projects in a matrix'd environment.
  • Ability to establish credibility with smart engineers quickly, motivate people, instill accountability, and achieve results.
  • Agile, proactive, comfortable working with ambiguous specifications and can prioritize on the fly.
  • Knowledge of MuleSoft AI developments such as Mule AI Chain, Topic Center, API Catalog, MCP, Agentforce Connectors.
  • Familiarity with AI & ML concepts, including predictive and generative AI, Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), and Agentic AI.
  • Passion for continuous learning and experimentation with emerging AI technologies, including prompt engineering, new LLM models, and agentic AI frameworks.
  • Basic understanding of Agentforce and building AI agents (Good to have).
  • Desired Skills
  • Experience developing with Continuous Integration (CI) pipelines.
  • Knowledge on publish & subscribe integration design models.
  • Experience using Jenkins and Nexus technologies.
  • Experience with solutions on Salesforce products/platform technologies (Experience building Service Cloud applications is a definite plus).
  • Ability to learn quickly in a highly dynamic environment.
  • Ability to take ownership of project delivery and multi-task on multiple projects/feature development.
  • Bachelor degree in computer science or equivalent is desired (Masters would be preferred).

Qualifications

  • Experience with API and integration security with a solid grasp of authentication and authorization concepts and principles.
  • Familiarity with AI & ML concepts, including predictive and generative AI, Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), and Agentic AI.
  • Experience with solutions on Salesforce products/platform technologies (Experience building Service Cloud applications is a definite plus).

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