{bc}
Apply
successfactors

Licensing Officer (Max-Term until April 2028) (Albury or Narrabri)

WaterNSW
Dubbo, AUS
Mid
Onsite
Discovered 1 weeks ago

Full Job Posting

What you'll do

  • Utilise policies and procedures to ensure applications are received, receipted, and validated accurately and in line with WaterNSW service standards. Manage workflow of applications, allocating applications to the correct area as per Assessment & Approvals team (A&A) procedures. Undertake administration activities to enable customers to secure and manage their water access licences and approvals in a manner consistent with legislation and WaterNSW standards. Prepare regular reporting as required to monitor and provide insights into the processing of applications and customer service standards. Process applications to ensure compliance with regulatory requirements and WaterNSW standards, and provide reporting and insights to improve customer experience. Work collaboratively with the A&A team to support effective change management process and leverage technology to improve performance standards and embed new ways of working in assessments and approvals. Resolve customer queries and complaints as the first point of contact for A&A, escalating issues where appropriate and in line with A&A procedures. What we are looking for: Certificate III in Business or related discipline or equivalent experience. Experience delivering outstanding customer service in a high-volume, customer-facing environment, including providing support through phone and virtual channels. Demonstrated ability to build rapport with customers, respond to enquiries, and effectively manage and resolve customer concerns and conflicts. Foundational knowledge of regulatory and legislative frameworks and how to apply this in the workplace. Strong interpersonal and communication skills with a proactive, solutions-focused approach to problem-solving and willingness to learn and take on new challenges. Able to manage competing priorities, adapt to changing business needs, and effectively multitask in a fast-paced environment. Current NSW Drivers Licence.

Nice to Have

  • Experience and skills working with mapping and geospatial tools and data.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at WaterNSW

First Nations Talent Community

, AUS

Discovered 6 days ago

Spatial Analyst

Parramatta, AUS

Discovered 1 weeks ago

Pega Developer

Parramatta, AUS

Discovered 1 weeks ago

Catchment Field Officer - Biosecurity (Nepean Depot)

, AUS

Discovered 1 weeks ago

Catchment Field Officer - Bushfire Management (Max-Term until March 2027) (Nepean Depot)

, AUS

Discovered 1 weeks agoFull-time

Statutory & Environmental Planning Adviser

Parramatta, AUS

Discovered 1 weeks ago

Licensing Officer (Max-Term until January 2028) (Tamworth or Hunter Hub)

Beresfield, AUS

Discovered 1 weeks ago

Domain Architect - Security

Parramatta, AUS

Discovered 1 weeks ago