Library Specialist

About the Department

Under the direction of the Director of Library Services, supports the college's library systems and digital resources to ensure reliable access to information and services.

Provides technical support and training to students, faculty, and staff while promoting the effective use of library resources and technologies.

Essential Duties and Responsibilities Provide high-quality customer service by assisting students, faculty, staff, and community patrons with library resources, services, and technologies.

Deliver reference and research assistance using print, electronic, and online information resources.

Develop, coordinate, and facilitate library programs, workshops, orientations, and outreach activities that promote information literacy and library engagement.

Assist faculty with locating instructional materials, course resources, open educational resources (OER), and other library-supported services.

Maintain knowledge of library databases, electronic resources, and emerging technologies to support teaching, learning, and research.

Assist with collection development by evaluating, recommending, and maintaining print and digital library resources.

Create and maintain library guides, instructional materials, website content, and other user support resources.

Support library technology, including public computers, printers, self-service equipment, multimedia resources, and other instructional technologies.

Provides technical support for the integrated library system (ILS), electronic resources, and library applications.

Collect, analyze, and report library usage statistics and assessment data to support planning and continuous improvement.

Train and provide guidance to work study students and part-time staff as assigned.

Participate in the planning, implementation, and evaluation of library services, projects, and initiatives.

Promote equitable access to library resources by supporting accessibility and universal design principles.

Collaborate with faculty, academic support units, and campus departments to enhance student learning and engagement.

Remain current on trends, best practices, and emerging technologies in libraries, higher education, and information services.

Perform circulation and other library operations as needed to ensure effective daily library services.

Related Responsibilities Participate in institutional committees and meetings as needed.

Participate in campus activities and promote college programs and events to faculty, staff, students, and the community.

Participate in the College’s recruitment efforts by reviewing and providing recommendations for program publications, the College’s website, social media, marketing materials, and other community relations activities.

Maintain a high level of professional skills and abilities through participation in professional organizations, workshops, and professional development opportunities.

Perform other duties as assigned by the supervisor or members of College Leadership.

Knowledge, Skills, and Abilities Knowledge of integrated library systems (ILS), library operations, electronic resources, and library technologies.

Knowledge of library databases, research tools, information literacy, and collection development principles.

Knowledge of instructional technologies, accessibility standards, and universal design principles.

Skill in supporting library systems, software applications, and technology-related issues.

Skill in research, reference services, and the creation of instructional and web-based resources.

Skill in planning and delivering training, workshops, and outreach activities.

Skill in collecting, analyzing, and reporting data to support assessment and continuous improvement.

Ability to provide excellent customer service and communicate effectively with diverse audiences.

Ability to train and guide work-study students and part-time staff.

Ability to organize work, manage multiple priorities, and meet deadlines.

Ability to collaborate effectively with faculty, staff, and campus partners.

Ability to learn new technologies, adapt to change, and work independently with sound judgment.

College-wide Expectations WCC places a high value on creating an engaged, collaborative campus environment; therefore, employees are required to complete their work hours in person on WCC’s campus.

By working on campus and in person, employees have greater opportunities to engage with students and co-workers, attend on-site meetings and presentations, recruit students, and support local business and industry partners.

Communicates clearly and frequently in writing and speaking to ensure consistency of purpose and vision.

Works collaboratively with all members of the college community.

Understands and supports the college’s mission, vision, and values.

Remains current on emerging higher education and division-relevant issues.

Fosters a work environment characterized by transparency, trust, and professionalism.

Retains a focus on the student experience, specifically, ensuring instructional rigor, fostering students’ sense of belonging, and developing their soft skills.

Education and Experience Bachelor’s degree in Information Science, Information Technology, Information Systems, Communication, Education, or a related field required.

Two years of experience supporting library operations, library technologies, integrated library systems (ILS), or electronic resources, preferably in an academic library.

supporting software, library systems, and technology-related issues.

providing customer service, technical support, and end-user training.

Unofficial transcripts must be included with your online application before submission or sent directly to Human Resources immediately after applying.

Failure to provide transcripts may result in your application not being fully considered.

• Provide high-quality customer service by assisting students, faculty, staff, and community patrons with library resources, services, and technologies.
• Deliver reference and research assistance using print, electronic, and online information resources.
• Develop, coordinate, and facilitate library programs, workshops, orientations, and outreach activities that promote information literacy and library engagement.
• Assist faculty with locating instructional materials, course resources, open educational resources (OER), and other library-supported services.
• Maintain knowledge of library databases, electronic resources, and emerging technologies to support teaching, learning, and research.
• Assist with collection development by evaluating, recommending, and maintaining print and digital library resources.
• Create and maintain library guides, instructional materials, website content, and other user support resources.
• Support library technology, including public computers, printers, self-service equipment, multimedia resources, and other instructional technologies.
• Provides technical support for the integrated library system (ILS), electronic resources, and library applications.
• Collect, analyze, and report library usage statistics and assessment data to support planning and continuous improvement.
• Train and provide guidance to work study students and part-time staff as assigned.
• Participate in the planning, implementation, and evaluation of library services, projects, and initiatives.
• Promote equitable access to library resources by supporting accessibility and universal design principles.
• Collaborate with faculty, academic support units, and campus departments to enhance student learning and engagement.
• Remain current on trends, best practices, and emerging technologies in libraries, higher education, and information services.
• Perform circulation and other library operations as needed to ensure effective daily library services.
• Participate in institutional committees and meetings as needed.
• Participate in campus activities and promote college programs and events to faculty, staff, students, and the community.
• Participate in the College’s recruitment efforts by reviewing and providing recommendations for program publications, the College’s website, social media, marketing materials, and other community relations activities.
• Maintain a high level of professional skills and abilities through participation in professional organizations, workshops, and professional development opportunities.
• Perform other duties as assigned by the supervisor or members of College Leadership.
• Knowledge of integrated library systems (ILS), library operations, electronic resources, and library technologies.
• Knowledge of library databases, research tools, information literacy, and collection development principles.
• Knowledge of instructional technologies, accessibility standards, and universal design principles.
• Skill in supporting library systems, software applications, and technology-related issues.
• Skill in research, reference services, and the creation of instructional and web-based resources.
• Skill in planning and delivering training, workshops, and outreach activities.
• Skill in collecting, analyzing, and reporting data to support assessment and continuous improvement.
• Ability to provide excellent customer service and communicate effectively with diverse audiences.
• Ability to train and guide work-study students and part-time staff.
• Ability to organize work, manage multiple priorities, and meet deadlines.
• Ability to collaborate effectively with faculty, staff, and campus partners.
• Ability to learn new technologies, adapt to change, and work independently with sound judgment.

WCC places a high value on creating an engaged, collaborative campus environment; therefore, employees are required to complete their work hours in person on WCC’s campus.

By working on campus and in person, employees have greater opportunities to engage with students and co-workers, attend on-site meetings and presentations, recruit students, and support local business and industry partners.

• Communicates clearly and frequently in writing and speaking to ensure consistency of purpose and vision.
• Works collaboratively with all members of the college community.
• Understands and supports the college’s mission, vision, and values.
• Remains current on emerging higher education and division-relevant issues.
• Fosters a work environment characterized by transparency, trust, and professionalism.
• Retains a focus on the student experience, specifically, ensuring instructional rigor, fostering students’ sense of belonging, and developing their soft skills.
• Bachelor’s degree in Information Science, Information Technology, Information Systems, Communication, Education, or a related field required.
• Two years of experience supporting library operations, library technologies, integrated library systems (ILS), or electronic resources, preferably in an academic library.
• Experience supporting software, library systems, and technology-related issues.
• Experience providing customer service, technical support, and end-user training.

LONGEVITY Longevity is a yearly lump-sum payment you receive after working 10 years: Years of Service Longevity Rate Less than 10 0% of Salary 10 but less than 15 1.5% of Salary 15 but less than 20 2.25% of Salary 20 but less than 25 3.25% of Salary 25 or More 4.5% of Salary ANNUAL LEAVE Years of Service Hours Earned Mo Less than 5 9.33 Hours 5 but less than 10 11.33 Hours 10 but less than 15 13.33 Hours 15 but less than 20 15.33 Hours 20 or more years 17.33 Hours You can carry up to 240 hours over every year. The rollover occurs in June of each year. SICK LEAVE You earn 12 days per year (8 hours per month). This leave can accumulate indefinitely. When you retire, available sick hours will convert to creditable service with the Retirement System. HOLIDAYS New Years M.L. King, Jr. Day Good Friday Memorial Day Independence Day Labor Day Veteran’s Day (may be taken at Winter Break) Thanksgiving (2 days) Winter Break The sum of all paid holidays will not exceed 12 days. Employees may be required to take paid leave or leave without pay for days other than the 12 specified holidays. HEALTH INSURANCE You may join the State Health Plan. There is an employee contribution to the State Health Plan; however, the State pays a portion of the monthly premium as well. Dependents may also be covered. You may elect 70/30 coverage or 80/20 coverage. Upon retirement, coverage may continue; however, it depends on the conditions under which you retire. It should be noted that insurance premiums are expensive, and rates/coverage may change annually. Open enrollment allows for changes to be made to your health coverage, and it is usually conducted in October each year. RETIREMENT Teachers’ and State Employees’ Retirement System (TSERS) Six percent of your gross salary as pre-taxed dollars goes into your retirement account monthly. A death benefit of one time’s your annual salary (minimum $25,000 and maximum $50,000) is provided to you once you have been in the system for one year. Once you have completed five years in the system, you are considered to be vested. Unreduced Retirement Benefits are available as follow: Age 65 with 5 years of service Age 60 with 25 years of service Any age with 30 years of service Disability Income Plan: Is provided through TSERS. The plan provides short-term benefits after one year in the system. After a sixty-day waiting period, the plan pays 50% of your salary and longevity up to $3,000 per month for one year. It also provides long-term benefits after you are vested (5 years in the system). The plans pays 65% of your salary and longevity, up to $3900 per month until the disability ends. Long-term benefits include health coverage and the death benefit. Payments will be reduced if you are receiving social security disability benefits or workers compensation benefits. WORKERS COMPENSATION Upon an accidental injury on the job, you will be covered by Workers Compensation. You should notify your supervisor and Human Resources immediately when an accident or injury on the job occurs. OPTIONAL BENEFITS 401(K), 457 529 College Tuition Plan NC Flex Benefits Colonial Life FREE TUITON Full-time college employees may enroll in one curriculum or continuing education course per semester at the College without tuition or registration fee charges. PERSONAL OBSERVANCE DAY Eligible employees may receive 8 hours of paid leave on a single day of personal significance each calendar year. May include days of cultural and/or religious importance, but it is not limited to those. It may be any day that is significant to the eligible employee. FOUNDATION YMCA OF WILSON Full-time Wilson Community College employees are eligible for a corporate discount with the Foundation YMCA of Wilson.

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