Level 2 Hardware Support Engineer

About Arrive

Qualifications

• You are a methodical problem-solver who thrives in a dynamic, customer-facing technical support environment. You possess a patient, collaborative mindset and excel at communicating complex technical concepts to non-technical audiences clearly and empathetically. Driven by curiosity and a passion for hands-on hardware and physical technology, you enjoy digging into root causes rather than settling for quick fixes. You are detail-oriented, take genuine ownership of customer outcomes, and manage multiple time-sensitive support priorities with focus and adaptability.
• Your background
• Tangible experience providing technical support and systematic troubleshooting for physical electronic/mechanical hardware, cellular/Ethernet connected devices, mainboards, cabling, or payment terminals (e.g., electronic vending devices, ATMs, transit equipment, or POS systems).
• Strong analytical, root-cause troubleshooting, and customer service communication skills.
• Proven experience supporting back-office software applications, performing log analysis, and assisting users with reporting features.
• Demonstrated ability to manage, prioritize, and document support cases through to resolution in a ticketing system.
• Experience in or knowledge of electrical/mechanical components, EMV payment devices, or SIM card activations.
• This role is based in New Jersey

Preferred Qualifications

• High School Diploma or equivalent required; technical certifications or college-level coursework preferred.