Level 1 Service Desk Analyst
Role Overview
Level 1 Service Desk Analyst providing first-point-of-contact IT support across the business.
Entry-level opportunity to build technical knowledge and customer service skills within the Service Desk team.
Key Skills for This Role
Full Job Posting
Role overview
Level 1 Service Desk Analyst providing first-point-of-contact IT support across the business.
Entry-level opportunity to build technical knowledge and customer service skills within the Service Desk team.
What you'll do
- Provide first-line support for IT incidents and service requests by phone, email and support systems.
- Log, categorise and prioritise tickets, maintaining accurate records.
- Troubleshoot hardware, software and Microsoft 365 issues.
- Administer user accounts, including password resets and access requests.
- Escalate complex issues to appropriate support teams.
- Work within service levels to provide timely resolution and customer service.
What you'll bring
- Passion for technology and desire to build a career in IT.
- Strong communication and customer service skills, problem-solving ability and attention to detail.
- Ability to manage and prioritise multiple tasks, with a positive attitude and willingness to learn.
- Previous Service Desk or technical support experience is beneficial but not essential; full training is provided.
Workplace
- Office-based four days a week in Runcorn, Cheshire, with one day working from home.
Benefits
- Benefits include store discounts and a colleague portal offering discounts with retailers and hospitality partners.
About B&M
B&M describes itself as one of the UK's fastest-growing retailers and an equal opportunities employer.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at B&M
Service Desk Analyst
Liverpool, GBR
B&M is seeking a Level 1 Service Desk Analyst to provide first-line IT support and resolve incidents and service requests for colleagues. This entry-level role requires strong communication, customer service, problem-sol
Temporary Seasonal Customer Service Assistant
Antrim, GBR
Service Desk Analyst
Liverpool, GBR
Warehouse Team Manager
, GBR
Temporary Seasonal Customer Service Assistant
Antrim, GBR
Security Officer
Wigan, GBR
Customer Service Supervisor
Antrim, GBR
Design Manager
Liverpool, GBR
Level 1 Service Desk Analyst
, GBR
Junior Website Content Editor
Liverpool, GBR