Leasing & Tenant Relations Manager
Skills
About This Role
Key Responsibilities
- Support implementation of leasing and occupancy strategies across the Film Studio asset.
- Coordinate tenant and operator onboarding, move-in readiness, service activation, and operational integration.
- Act as the primary operational contact for tenants, operators, and commercial occupants across onboarding and occupancy stages.
- Manage tenant communication, issue resolution, and relationship management activities to support long-term retention and satisfaction.
- Coordinate lease administration, occupier documentation, and onboarding requirements in line with approved processes.
- Monitor occupancy utilization, tenant operational requirements, and service readiness across occupied spaces.
- Support tenant retention initiatives, renewals planning, and service quality improvement activities.
- Coordinate operational support with Finance, Operations, HSE, IT, and Corporate Enablement teams to resolve tenant-facing issues efficiently.
- Track tenant requests, escalations, action logs, and operational follow-ups through to closure.
- Support implementation of approved pricing, leasing frameworks, and commercial terms where required.
- Conduct tenant satisfaction follow-ups and identify service improvement opportunities.
- Monitor tenant compliance with operational, contractual, access, and HSE requirements.
- Prepare occupancy reports, tenant updates, onboarding trackers, and operational dashboards.
- Support leasing negotiations and commercial discussions where required.
- Coordinate activation readiness for new tenants, operators, and strategic partnerships prior to go-live.
KPIs
- Occupancy rate
- Tenant retention rate
- Tenant satisfaction score
- Tenant onboarding cycle time
- Number of unresolved tenant escalations
- Lease renewal rate
- Operational readiness timelines
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