Learning & Quality Assistant Manager

Every day is different, but you’ll mostly be:

Leading in the execution of the hotel's learning and development strategy.

Coordinating onboarding, departmental training, and mandatory compliance programs.

Supporting colleagues and leaders in identifying development opportunities and career growth plans.

Monitoring training completion and maintaining accurate learning records.

Conducting quality audits and supporting brand standards compliance.

Tracking guest feedback, quality metrics, and improvement initiatives.

Assisting departments in implementing service excellence programs and continuous improvement plans.

Supporting the preparation for brand audits, quality assessments, and guest satisfaction reviews.

Promoting a culture of engagement, learning, and continuous improvement across the hotel.

Bachelor's Degree in Hospitality Management, Human Resources, Business Administration, or a related field.

Minimum 3 years of relevant experience in Learning & Development, Training, Quality, or Human Resources, preferably within the hospitality industry.

Strong communication, facilitation, and presentation skills.

Knowledge of hotel operations, guest experience standards, and quality management practices.

Experience with learning management systems and training administration is an advantage.

Excellent organizational skills and attention to detail.

Ability to influence and collaborate effectively with colleagues at all levels.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

The salary for this role is displayed above. Placement within the range depends on experience, skills and qualifications. Salary progression is based on performance and position within the range.

If a collective agreement applies for this vacancy you will be shared this information prior to the interview.