Learning & Development Specialist

About Clark Wilson LLP

Role Overview

Core Responsibilities

• Coordinate onboarding and orientation programs for lawyers and business services employees.
• Assess learning needs and develop practical training solutions.
• Create and maintain manuals, user guides, videos, procedures, knowledge articles, and other learning resources.
• Deliver training on firm technologies, business processes, internal systems, and operational practices.
• Support knowledge management, process improvement, technology adoption, and cross-functional initiatives.
• Evaluate and report on the effectiveness, adoption, and participation of learning and knowledge resources.

Education and Experience

• 3–5 years of relevant experience in learning and development, training, knowledge management, or a related function.
• Experience developing and delivering training programs and workshops for varied audiences.
• Experience creating practical learning materials, procedures, process documentation, and self-service content.
• Experience supporting technology adoption, change initiatives, or new systems and processes is considered an asset.
• Experience working as a legal assistant is considered an asset.

Knowledge and Abilities

• Exceptional written and verbal communication skills.
• Excellent presentation, facilitation, and training delivery skills.
• Ability to translate complex information, systems, and processes into accessible materials.
• Strong relationship-building, stakeholder management, organizational, and project management skills.
• Strong analytical and problem-solving skills with a proactive approach to improvement.

Technical Skills

• Strong proficiency with Microsoft 365, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Experience administering SharePoint, intranet sites, knowledge management platforms, or similar digital workplace tools.
• Experience with digital learning tools and technologies.
• Experience with iManage, learning management systems, or technology implementation and adoption is considered an asset.

Compensation

• The expected salary range is $70,000 to $85,000 per year, with the final salary based on experience, qualifications, skills, and internal equity.

Benefits

• Benefits include health and wellness coverage, mental health supports, parental leave top-up, a wellness spending account, vacation, personal days, professional growth opportunities, and referral bonuses.
• The firm also offers social, team-building, employee appreciation, and community initiatives.