Learning And Development Specialist

About Clark Wilson LLP

Role overview

Key responsibilities

• Coordinate onboarding and orientation programs for lawyers and business services employees.
• Assess learning needs and develop practical training solutions with stakeholders.
• Create and deliver training materials, workshops, user guides, videos and self-service resources.
• Deliver training on firm technologies, business processes, internal systems and operational practices.
• Maintain standard operating procedures, process documentation, knowledge articles and other firm resources.
• Monitor resource quality, usability, adoption and effectiveness and identify improvement opportunities.
• Support process improvement, technology adoption, change management and cross-functional projects.
• Track and report on learning and knowledge-management initiatives.

Education and experience

• Bring three to five years of relevant experience in learning and development, training, knowledge management or a related function.
• Have experience developing and delivering training programs for a range of audiences.
• Have experience creating clear learning materials, procedures, process documentation and self-service content.
• Technology adoption, change initiatives, new systems and processes experience is considered an asset.
• Legal assistant experience is considered an asset.

Knowledge and skills

• Demonstrate excellent written and verbal communication, presentation, facilitation and training-delivery skills.
• Translate complex information, systems and processes into practical and accessible resources.
• Collaborate effectively with lawyers, business services employees and firm leaders.
• Manage multiple priorities with strong organization, project management, accuracy and attention to detail.
• Use Microsoft 365, including Word, Excel, PowerPoint, Outlook, Teams and SharePoint.
• Administer SharePoint, intranet sites, knowledge management platforms or similar digital workplace tools.
• Experience with iManage and learning management systems is considered an asset.

Compensation and benefits

• The expected salary range is $70,000 to $85,000, subject to experience, qualifications, skills and internal equity.
• Benefits include health coverage, mental health supports, parental leave top-up, vacation, personal days and professional growth resources.
• The firm also offers wellness spending support, community activities and an employee referral program.