Learning & Development Specialist - Instructional Designer

Key Responsibilities

• Partner with business leaders, subject matter experts, HR partners, and project teams to identify performance needs, skill gaps, and desired learning outcomes.
• Conduct learning discovery to define the knowledge, skills, and behaviors required for successful performance.
• Design and develop instructor-led, virtual, digital, and blended learning solutions using instructional design methodologies and adult learning principles.
• Create curricula, facilitator and participant materials, job aids, videos, assessments, communications, and digital learning content.
• Translate complex business, technical, and operational information into clear, engaging, and learner-focused content.
• Independently manage multiple learning projects, coordinating stakeholders, content development, review cycles, implementation, and timelines.
• Advise stakeholders on learning strategies, delivery methods, technologies, and performance support, and partner with facilitators, trainers, and managers to support implementation and adoption.
• Evaluate learning effectiveness using feedback, assessments, business outcomes, and other relevant measures to identify improvements.
• Maintain learning content, including online L&D content in Indigo, to ensure accuracy, consistency, compliance, and alignment with business needs.
• Contribute to the development of learning standards, templates, job aids, and best practices that improve consistency and quality across learning solutions.
• Support the learning platforms and content-authoring tools used to develop, deliver, and manage learning.
• Use approved AI-enabled tools to support learning design, content development, research, reporting, and operational efficiency while protecting confidentiality, ensuring compliance, and reviewing outputs.
• Contribute to learning projects and process improvements that strengthen employee capability and the learner experience.
• Support learning program and platform administration, including assignments, enrollments, reporting, content maintenance, and learner communications.
• Strong knowledge of instructional design, adult learning, curriculum development, and learning evaluation across instructor-led, virtual, digital, and blended formats.
• Demonstrated experience applying instructional design and adult learning principles to create effective learning solutions.
• Proficiency with Microsoft 365, learning platforms, and digital content-authoring tools.
• Working proficiency with approved generative AI and automation tools, including effective prompting, output validation, confidentiality, and responsible use.
• Strong consulting and partnership skills, with the ability to gather requirements and recommend practical learning solutions across functions and organizational levels.
• Strong written, verbal, visual communication, and presentation skills.
• Ability to manage multiple projects, priorities, and deadlines in a changing business environment.
• Ability to analyze complex information and develop practical, learner-focused solutions.
• Commitment to producing accurate, high-quality, learner-centered experiences and materials.
• Demonstrated initiative, creativity, learning agility, attention to detail, and a continuous improvement mindset.
• Ability to build effective working relationships across functions, business units, and organizational levels.

Knowledge, Skills & Attributes

Minimum Qualifications

• Bachelor's degree in instructional design, education, human resources, organizational development, communications, business, or a related field, or an equivalent combination of education and relevant experience.
• 3+ years of relevant experience in instructional design, learning and development, training development, organizational development, or education.
• Experience conducting training needs analysis and developing learning solutions for business or operational audiences.
• Experience designing and developing instructor-led, virtual, digital, or blended learning experiences.
• Experience managing multiple learning projects and working with subject matter experts and business stakeholders.
• Experience using content development tools, learning technologies, or learning management systems.
• Experience supporting financial services, insurance, corporate, operations, contact center, or professional services environments.
• Experience developing onboarding, leadership development, technical training, change adoption, or process training programs.
• Experience utilizing learning analytics, learner feedback, or performance data to evaluate learning effectiveness.
• Experience with Articulate 360 (Rise, Storyline), Vyond, Camtasia, LMS platforms, or similar learning technologies.
• Experience applying generative AI or automation tools to improve learning design, content development, or learning operations.

Preferred Qualifications

• Experience supporting financial services, insurance, corporate, operations, contact center, or professional services environments.
• Experience developing onboarding, leadership development, technical training, change adoption, or process training programs.
• Experience utilizing learning analytics, learner feedback, or performance data to evaluate learning effectiveness.
• Experience with Articulate 360 (Rise, Storyline), Vyond, Camtasia, LMS platforms, or similar learning technologies.
• Experience applying generative AI or automation tools to improve learning design, content development, or learning operations.

Additional information