Learning & Development Manager - MultiProp

Role overview

Learning delivery and compliance

• Facilitates on-property core and brand training for hourly associates, supervisors, and leaders.
• Coordinates required training, identifies participants, and follows up on completion.
• Monitors compliance for new-hire, brand, management, and non-management training in partnership with HR and Operations leaders.
• Uses myLearning and Reports & Analytics to monitor compliance and maintains accurate learning records.
• Prepares learning events and delivers training using adult learning principles, suitable facilitation methods, and training technology.
• Verifies training programs follow standard operating procedures and are implemented to meet business objectives.
• Models brand standards and adapts delivery to audience learning styles and relevant special needs.

Leadership development

• Acts as a subject matter expert on leadership learning resources and assists with Performance Development Plans.
• Assists HR leaders with regional Management Development & Readiness Process activities.
• Supports Voyager programs by helping new leaders engage with coaching and required training.

Stakeholder relationships

• Consults with hotel and department leaders to understand challenges and deliver learning solutions.
• Works with General Managers, HR leaders, and Operations leaders to align learning with goals and balanced scorecard improvement.
• Supports property-related problem resolution and performance issue management.

Required qualifications

• High school diploma or GED.
• Two years of experience in hotel operations or a related professional area.

Preferred qualifications

• A four-year degree in Human Resources, Business Administration, or a related major.
• Hotel-based hourly Generalist or Human Resources Manager experience, or hotel operations leadership experience.
• Multilingual experience.
• TC2 certification or an external adult learning/platform skills certification.

Work arrangement

• The role includes on-property training delivery at hotels in a designated region.