Learning & Development Intern

Assists with auditing, tracking, creating, and updating training content and materials

Uploads and maintains content in the Learning Management System (LMS); tracks completion and pulls training reports as needed

Monitors LMS for incomplete required training and sends reminder communications to employees/managers

Assists with maintaining accurate registration records for internal and external learning opportunities

Troubleshoots basic LMS access issues, escalating more complex issues to Business Partners as needed

Administers the education/tuition reimbursement request process, verifying eligibility and documentation, tracking approvals and reimbursement status, and maintaining records for audit purposes

Assists with tracking employee certifications and license renewal deadlines and sends renewal reminders

Works closely with L&D Team to complete other duties as assigned

Assists with maintaining and updating onboarding learning plans across roles

Tracks new hire progress through onboarding curriculum and flags gaps to the Business Partners

Ensures managers have the training needed to onboard new hires, and connects them with the L&D Business Partner if additional support is needed

Assists with facilitating training sessions and classes

Coordinates logistics for training sessions, workshops, and conferences as needed, including booking rooms/vendors, confirming AV/equipment needs, preparing and printing materials, and monitoring registration

Develops a working knowledge of operational policies and procedures relevant to L&D initiatives

Works closely with L&D Team to maintain a strong culture and enhance the employee experience

Actively participates in projects to bring key initiatives to closure by the deadline

Demonstrates professionalism and communicates effectively with the L&D Team, all other internal employees, and external partners

Assists with creating recaps, running reports, and creating documents to share with internal customers

Assists with survey administration and compiling feedback data as needed

QUALIFICATIONS

To be considered, applicants will have:

Bachelor's degree in Instructional Design, Adult Learning, Education, Human Resources, or a related field (or currently completing final coursework online in one of these fields prior to graduation)

Must have a strong desire to learn, and the ability to catch on quickly in a fast-paced environment

Demonstrated high spirit to serve with prior customer service experience a must

Proven ability to multi-task, as well as work independently and in a team setting

Must have strong verbal and written communication skills

Property Management experience preferred

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; strength to lift and carry items weighing up to 10 pounds; vision to read printed material and a computer screen; and hearing and speech to communicate in-person and over the telephone. Must be able to quickly and easily navigate the property/building as required to meet the job functions, including moving about freely throughout the office and common areas. Job requires local travel to meet employees, attend on-site meetings and classes, and tour Residential Communities.

Personal Protective Equipment : None

Work Environment : Office working conditions