Learning Delivery Specialist

Conducts new hire, program revision and remedial training following instructional guides

Evaluates trainee performance

Provides written evaluations of employee performance to management as required

Maintains positive, consistent communication with departments and corporate staff

Reports on progress of assigned projects to Training Manager

Maintains ongoing dialogue with department heads as needed

Maintains accurate training records

Required to take a minimum of six hours of phone time per month to maintain product knowledge and proficiency.

Perform other duties as assigned

Possession of a High School Degree, GED or other equivalent education; Associates degree preferred

Two (2) years’ experience in training and/or customer call center experience.

Demonstrated knowledge of adult learning techniques and best practices in training delivery

Demonstrated knowledge of specific account provisions, products, and policies

Ability to communicate effectively both orally and in writing

Excellent listening skills

Demonstrated proficiency of presentation skills

A wide degree of creativity and latitude is expected

Knowledge of Microsoft Word, Excel, and PowerPoint

Ability to work in a fast paced, ever changing environment

Some domestic travel

Ability to stand while conducting training classes

Ability to travel to centers to deliver training or to monitor, evaluate and coach team members

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.

Apply today!

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

#AloricaUSA #AloricaJobs

Comprehensive health coverage — medical, dental, and vision for you and your family

Career growth — 80% of our promotions come from within; your path upward starts here

Alorica University — free access to learning resources, leadership tracks, and certifications

Tuition reimbursement — we invest in your education, not just your work hours

Mental health support — Employee Assistance Program and wellness resources

Great Place to Work® Certified — recognized globally for our culture and employee experience

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.