Learning Delivery Associate

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.

Conduct new hire training in a classroom setting

Conduct follow-up one-on-one training when necessary

Conduct refresher training sessions

Conduct certification sessions

Attend training meetings

Attend training/quality assurance meetings

Assist training department with any other necessary functions

Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.

Possession of a High School Degree, GED or other equivalent education; Associates degree preferred

Previous experience in training and/or customer call center experience

Ability to work in a fast paced, ever changing environment

Ability to stand while conducting training classes

Ability to travel to centers to deliver training or to monitor, evaluate and coach team members.

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.

Apply today!

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

#AloricaUSA #AloricaJobs

Comprehensive health coverage — medical, dental, and vision for you and your family

Career growth — 80% of our promotions come from within; your path upward starts here

Alorica University — free access to learning resources, leadership tracks, and certifications

Tuition reimbursement — we invest in your education, not just your work hours

Mental health support — Employee Assistance Program and wellness resources

Great Place to Work® Certified — recognized globally for our culture and employee experience

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.