Learning and Experience SGM

Overview

Purpose Of The Job

Key Accountabilities

• Learner Experience Excellence: Own the design, consistency, and continuous improvement of end-to-end learner experiences across all HITCL programs to ensure high satisfaction, engagement, and learning effectiveness.
• -Learner satisfaction score (CSAT)
• -Learner engagement and completion rates
• -Consistency of learner experience across programs (audit and feedback results)
• Digital Learning Ecosystem Effectiveness: Ensure the design, implementation, and continuous improvement of engaging digital learning journeys, while overseeing the reliability, scalability, and effective administration of LMS/LXP platforms and digital learning ecosystems that support HITCL’s delivery model.
• -Digital learning journey engagement and completion rates
• -LMS/LXP system availability and adoption
• -User satisfaction with digital learning experience
• -Timeliness and quality of platform configuration and content publishing
• Instructional Design & Content Quality Governance: Establish and enforce instructional design and content standards, ensuring high-quality, innovative, and business-aligned digital learning content.
• -Compliance with instructional design and content standards
• -Timely development and update of digital learning content
• -Stakeholder satisfaction with content quality and relevance
• Learning Analytics & Insight-Driven Improvement: Design, maintain, and govern HITCL learning KPIs, dashboards, and analytics frameworks, ensuring accurate and timely reporting that enables evidence-based decision-making and drives continuous improvement in learning effectiveness and utilization.
• -Accuracy and timeliness of learning dashboards and reports
• -Adoption of analytics insights in decision-making (governance feedback)
• -Improvement trends in learning effectiveness and utilization
• Training Coordination & Delivery Enablement: Ensure efficient, well-coordinated execution of training programs through effective scheduling, logistics, and learner communication.
• -On-time and error-free training delivery rate
• -Responsiveness to coordination issues and requests
• -Satisfaction of schools, faculty, and learners with coordination services
• Team Leadership & Enablement: Build, lead, and develop high-performing teams across content creation, digital solutions, analytics, and learning coordination functions.
• -Team engagement and retention levels
• -Capability development and readiness of teams
• -Achievement of team objectives and delivery commitments

Description

• Design, monitor, and continuously improve end-to-end learner journeys across all HITCL programs.
• Design and maintain HITCL learning KPIs, dashboards, and analytics frameworks.
• Establish learner experience standards to ensure consistency, engagement, and satisfaction across delivery modes.
• Ensure accuracy, timeliness, and consistency of learning data and reporting across systems.
• Oversee instructional design standards and methodologies for digital and blended learning programs.
• Leverage analytics insights to drive evidence-based decisions and continuous improvement in learning effectiveness and utilization.
• Ensure all digital learning content aligns with adult-learning principles, academic governance, and HITCL learning philosophy.
• Lead the Contents Creation Center in producing high-quality digital learning assets using AI, multimedia, and emerging technologies.
• Provide strategic oversight of LMS/LXP platforms and digital learning ecosystems to ensure reliability, scalability, and adoption.
• Oversee content libraries, version control, reusability standards, and support to schools’ production needs.
• Govern the administration, configuration, and continuous enhancement of digital learning platforms in line with delivery needs.
• Oversee training coordination activities, including scheduling, calendars, logistics, and learner communications.
• Build, lead, and develop high-performing teams across content creation, digital solutions, analytics, and learning coordination functions.
• Ensure smooth, timely, and error-free execution of training programs in collaboration with schools and campus services.
• Evaluate digital learning tools and technologies, recommending enhancements that improve learning experience, efficiency, and scalability.

Job Context

• The Learning Experience & Digital Solutions Senior General Manager plays a central role in enabling high-quality, scalable, and learner-centric training delivery across HITCL. The role integrates learner experience design, digital learning platforms, content creation, analytics, and training coordination to ensure consistent, engaging, and effective learning journeys aligned with HITCL’s academic standards and strategic objectives.

Qualification/Education, Experience, And Skills

• Minimum Qualifications:
• -Bachelor’s degree in Education, Technology, Business, or a related discipline.
• -Master’s degree in the same disciplines is preferred.
• Minimum Experience:
• -12–15 years of experience in learning experience design, digital learning, or corporate education.
• -Minimum 5 years in a senior leadership role managing enterprise learning platforms or learning enablement functions.
• Job-Specific Skills:

-Team Leadership & Coaching

• Special Certification or Membership:
• -Instructional Design certification (e.g., ATD or equivalent) is preferred