Learning and Development Manager

Role Purpose

Key Accountabilities

• Create and maintain training materials using established training methodology including both
• participant and leader formats, in accordance with all regions and stakeholder specifications
• (such as Instructor led workshops, e-learning, virtual learning, mobile learning, gamification,
• video, etc.).
• Identify and develop new opportunities and methods for delivery.
• Provide recommendations on training approaches and strategies, design methodologies and
• training distribution and measurement/evaluation of training content.
• Create global and regional documentation and performance enhancing training tools,
• incorporating strategic use of systems/products into training documentation.
• Direct the development of training programs with 3rd party vendors. Work and collaborate to
• develop specifications for each initiative, including but not limited to selection of target
• audience, creative approach; review/recommend changes for the training products.
• Gather, develop, and manage best practices across all regions and stakeholders.
• Integrate best practices and tools into training documentation.
• Liaise with global and regional learning teams and stakeholders to complete training needs
• assessments, collaborate on training content development and feedback solicitation.
• Execute training to key stakeholders so they can provide expert services to their constituents.
• Certify regional trainers on training material (train the trainer), and mentor initial training
• sessions to ensure consistent delivery.
• Support the training deployment efforts of all regions and key stakeholders, share best practices
• and provide feedback to all regions and key stakeholders.
• Assist all regions with the deployment
• activities involved in global rollout.
• Function as subject matter expert on relevant initiatives and issues to convey to the global and
• regional teams, training departments, field support teams and other key stakeholders.
• Liaise and provide support to regional teams to resolve hotel issues relating to training content.
• Monitor departmental budget lines to include estimates, invoice coding and tracking and end of
• month reconciliation of any projects.

Education

Experience

Technical Skills And Knowledge

• Demonstrated project management experience in organizing, planning and executing large-scale
• projects from conception through implementation and evaluation
• Demonstrated ability to effectively communicate (both written and oral form) technical and
• strategic information to clients, vendors, senior management, and colleagues in a clear and
• concise manner
• Effective presentation skills for the purpose of presenting ideas, programs or strategies to
• corporate and hotel colleagues
• Excellent analytical skills, organizational skills, and creative problem solving skills.
• Demonstrated understanding of learning authoring tools (Adobe Captivate, Adobe InDesign,

Articulate Storyline, Camtasia)

• Demonstrated understanding of instructional design and adult learning principles and practices
• Demonstrated proficiency in Microsoft Office products (Word, Excel, PowerPoint, etc.)
• Knowledge of hotel operations preferred.
• Bilingual skills a plus