Learning & Development Manager
About This Role
1. Training Strategy & Delivery
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Conduct strong>Training Needs Analysis (TNA) across all departments to identify skill gaps and performance opportunities.
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Design, facilitate, and coordinate professional training programs, including brand standards, leadership development, guest service excellence, and technical skills.
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Ensure all new hires complete the strong>Accor Onboarding Program effectively and promptly.
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Monitor and maintain the hotel s training calendar, ensuring high participation rates and tracking attendance accurately.
2. Performance & Culture
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Foster a culture of continuous learning and development that aligns with M venpick s brand values.
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Support department heads in coaching their teams to improve performance and guest satisfaction scores (GSS).
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Coordinate internal succession planning and talent development programs to prepare high-potential employees for future roles.
3. Saudization & Localization
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Develop and manage specialized development programs for local talent to support the hotel s strong>Saudization targets.
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Work closely with the Director of People and Culture to build pathways for Saudi nationals to transition from entry-level to leadership roles.
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Maintain active relationships with local tourism colleges and institutions to source and develop future hospitality leaders.
4. Compliance & Administration
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Ensure all training activities are fully documented and compliant with strong>Ministry of Tourism and strong>Ministry of Human Resources regulations.
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Manage the L&D budget effectively, optimizing resources to provide high-quality training solutions.
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Utilize digital learning platforms and stay updated on the latest hospitality training trends.
5. Key Competencies
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strong>Guest-Centric: Deep understanding of luxury service standards.
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strong>Strategic Thinking: Ability to link training initiatives to hotel KPIs (e.g., Guest Satisfaction, Employee Engagement, Turnover).
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strong>Agility: Ability to adapt training delivery to a fast-paced hotel environment.
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