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About the Role
About Us (ELR): Emirates Leisure Retail (ELR) is a global leader in food and beverage retail, operating in over 300 restaurants, cafés, and bars across six countries. Our portfolio features beloved international brands like Costa Coffee and Pret A Manger, and distinctive homegrown concepts such as Mr.
Key Skills for This Role
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About Us (Elr)
Emirates Leisure Retail (ELR) is a global leader in food and beverage retail, operating in over 300 restaurants, cafés, and bars across six countries.
Our portfolio features beloved international brands like Costa Coffee and Pret A Manger, and distinctive homegrown concepts such as Mr.
Toad’s, Saddle, and the award-winning ZOMA in Zanzibar.
With such diversity, we deliver experiences that truly offer something for everyone.
As proud subsidiaries of the Emirates Group, MMI & ELR share one mission: to bring more to life.
Guided by our HERO values: Honesty, Excellence, Respect, and Opportunity, we create memorable moments for our customers, our people, and the communities we serve.
Pret A Manger
is responsible for leading and developing the team to deliver strong business performance through exceptional customer service, operational excellence, and compliance with food safety and company standards.
The role oversees all aspects of shop operations, including sales, product quality, availability, speed of service, and customer experience, while fostering a positive and engaged team culture through effective communication and leadership.
Key Responsibilities
- Supervise and support floor and bar teams throughout the shift, including rostering support, employee relations management, conducting training, and providing performance management and appraisal recommendations where appropriate.
- Monitor guest requirements and ensure high levels of customer satisfaction by effectively handling complaints and maintaining excellent service standards.
- Ensure full compliance with SOPs, operational procedures, and brand standards.
- Collaborate with Managers to develop and implement effective incentive schemes.
- Lead speed of service initiatives and empower the team to deliver exceptional customer experiences.
- Ensure consistent adherence to Food Safety and Health & Safety standards to maintain a safe environment for customers and employees.
- Coach and motivate the team through regular feedback, recognition, and performance support.
- Maximize sales, labour efficiency, and profitability through effective management of the Big 4 (Forecasting, Rota Planning, Ordering, and Production).
Required Qualifications & Experience
- Minimum 3 years of experience in the F&B industry within a similar supervisory/leadership role.
- Strong communication skills with the ability to lead, motivate, and inspire a diverse team.
- Experience working with multicultural teams in a dynamic environment.
- Understanding of operations within a 24-hour business environment.
- Proficient in Microsoft Office Suite, particularly Microsoft Excel.
- Available to commence employment in
- October 2026.
- Willingness to work in
Why Join Us?
Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in our shops come with huge opportunities for growth.
Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board.
Come and learn to deliver outstanding customer service with best-in-class training!
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