Key Role Starter (Barista)
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About the Role
About Us (ELR): Emirates Leisure Retail (ELR) is a global leader in food and beverage retail, operating in over 300 restaurants, cafés, and bars across six countries. Our portfolio features beloved international brands like Costa Coffee and Pret A Manger, and distinctive homegrown concepts such as Mr.
Key Skills for This Role
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About Us (Elr)
Emirates Leisure Retail (ELR) is a global leader in food and beverage retail, operating in over 300 restaurants, cafés, and bars across six countries.
Our portfolio features beloved international brands like Costa Coffee and Pret A Manger, and distinctive homegrown concepts such as Mr.
Toad’s, Saddle, and the award-winning ZOMA in Zanzibar.
With such diversity, we deliver experiences that truly offer something for everyone.
As proud subsidiaries of the Emirates Group, MMI & ELR share one mission: to bring more to life.
Guided by our HERO values: Honesty, Excellence, Respect, and Opportunity, we create memorable moments for our customers, our people, and the communities we serve.
The Role
The Barista role for
Pret A Manger
ensures excellent Barista prepared drinks quality, knowledge, understanding and amazing service with Pret “Buzz”.
The Barista ensures efficient back counter operation, cleanliness, maintenance and team training.
The role guarantees that customers always receive the drink they expect
Key Responsibilities
- Ensure all coffee and hot beverage training materials are accurate, accessible, and kept up to date.
- Actively engage with customers and team members to promote the coffee range, menu offerings, and brand story, creating an enthusiastic and welcoming atmosphere.
- Maintain clear, consistent, and professional communication when calling and serving beverage orders.
- Deliver high-quality latte art and exceptional presentation standards to enhance the customer experience.
- Prepare all barista-crafted beverages in line with established recipes, quality standards, and operational procedures.
- Demonstrate strong product knowledge and serve as a role model for beverage preparation standards and best practices.
- Monitor and manage ingredient usage to minimize waste and support cost-control objectives.
- Work towards agreed weekly beverage sales targets and communicate progress with the team.
- Maintain awareness of beverage sales performance, including contribution to overall sales and product mix, and support initiatives to drive growth.
Required Qualifications & Experience
- Strong verbal communication skills with the ability to communicate effectively in English.
- Enthusiastic, positive, and eager to learn and develop new skills.
- Passionate about coffee, customer service, and delivering exceptional guest experiences.
- Minimum of one year of experience working in a Barista role.
- Ability to work flexible shifts within a 24-hour operating environment.
- Available to commence employment in
- October 2026.
- Willingness to be based and work in
- Abu Dhabi.
Why Join Us?
Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in our shops come with huge opportunities for growth.
Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board.
Come and learn to deliver outstanding customer service with best-in-class training!
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