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Lead Technical Program Manager -Solution Analyst

JPMorgan Chase
Bengaluru, IND
Lead · 8+ years experience
Discovered 1 months ago
gitjiraservicenow

Full Job Posting

  • Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
  • Own end-to-end delivery for a portfolio of ServiceNow initiatives, including new capabilities, enhancements, integrations, remediation, and platform modernization.
  • Translate product roadmaps and priorities into executable delivery plans covering milestones, releases, environments, resourcing, and dependency mapping.
  • Drive delivery predictability through scope management, sequencing, estimation support, and change control where applicable.
  • Lead cross-functional delivery across multiple squads/teams, ensuring clear roles, accountable execution, and timely decision-making.
  • Proactively manage RAID (risks, assumptions, issues, dependencies) with clear owners, mitigations, dates, and escalation paths.
  • Facilitate core delivery routines across Agile and hybrid models (planning, refinement, sprint/release tracking, reviews, retrospectives) with measurable, action-oriented outcomes.
  • Establish and maintain delivery visibility and hygiene in Jira, using data to surface trends and early warning signals (e.g., scope churn, defect leakage, cycle time increases, missed dependencies).
  • Coordinate releases, deployments, and controlled change activities, ensuring readiness across environments, testing, approvals, communications, operational handoffs, and post-release stabilization.
  • Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
  • Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.
  • Formal training or certification on technical program management concepts and 5+ years applied experience
  • 8+ years of experience in delivery management, program management, or technology/platform execution roles delivering complex initiatives end-to-end.
  • 3+ years leading cross-functional delivery across multiple teams and dependencies, including stakeholder communication and escalation management.
  • Experience operating in Agile and/or hybrid delivery environments, partnering with product and engineering teams across the SDLC.
  • Strong hands-on experience using Jira for delivery execution, reporting, and delivery hygiene (backlog health, acceptance criteria, sprint/release tracking, dashboards/metrics).
  • Working familiarity with Bitbucket-supported delivery practices (pull request/merge coordination, branching and release tagging in partnership with engineering).
  • Experience coordinating releases and change management in a controlled environment (planning, approvals, change windows, cutover, validation, stabilization).
  • Proven ability to influence without authority, drive alignment in a matrixed organization, and convert ambiguity into a clear execution plan.
  • Strong written and verbal communication skills, including executive-ready status reporting, risk/issue framing, and decision asks.
  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
  • Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
  • Deliver ServiceNow platform initiatives and modernization efforts.
  • Lead complex integrations (APIs, middleware patterns), including identity/access dependencies and data quality improvements (e.g., CMDB).
  • Partner with run/support functions (incident, problem, change) to reduce post-release issues and improve operational outcomes.
  • Coordinate delivery across global teams and multi-region releases.
  • Apply AI tools and agents to streamline delivery activities (e.g., status updates, meeting summaries, risk signals, documentation) with appropriate governance and controls.

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