Lead Technical Product Manager

About the role

Responsibilities

• Lead the products’ full lifecycle, from idea and delivery through post-launch follow-up; maintain vision, strategy, roadmaps, and business cases.
• Meet customers and prospects to understand their needs and workflows and translate findings into clear product requests.
• Work with tax and development teams to define features and requirements, prioritize work, and deliver quality products in an agile environment.
• Assess AI use cases and value; coordinate consistency across CCH iFirm modules with other product managers.
• Coordinate launches and product changes with go-to-market, marketing, sales, finance, support, and professional services teams.
• Support launches with product materials, competitive analysis, sales scenarios, and post-launch feedback; coordinate training and customer support.
• Track product performance, key indicators, customer feedback, industry trends, competition, and Canadian accounting-firm needs.
• Serve as a point of contact for product issues and contribute to compliance and privacy activities.
• Communicate technical and tax concepts clearly to audiences outside those specialties.

Requirements

• Bachelor’s degree in accounting, finance, computer science, or a related field.
• At least five years of experience in an accounting firm, software development, or product management.
• Good understanding of Canadian taxation for individuals, corporations, or trusts and familiarity with its terminology.
• Good knowledge of AI concepts and technologies and ability to apply them to practical tax-professional use cases.
• Knowledge of accounting-firm operations and experience working with accounting and tax professionals.
• Ability to facilitate customer discussions in person and virtually, with users ranging from end users to administrators.
• Experience working with multidisciplinary teams in an agile environment.
• Bilingual in French and English, spoken and written.

Additional assets

• Experience using tax software is an asset.
• Experience developing roadmaps, defining requirements, and managing product lifecycles is an asset.
• Analytical ability to turn data and customer feedback into useful improvements is an asset.
• Understanding of Canadian-market data protection and security issues is an asset.
• The source description ends mid-sentence after mentioning the ability to learn new products quickly.