oracle
Lead, Support Center - Remote (Must reside in FL)
Molina Healthcare
Florida, USA
Full-time
Lead · 4+ years experience
Onsite
Discovered Today
CommunicationSalesforce
Role Overview
Provides lead level support center customer service excellence to meet the needs of Molina members and providers.
Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values.
Provides product and service information, identifies opportunities to improve the member and provider experience, and supports continuous quality improvement initiatives related to member/provider engagement and retention.
Key Skills for This Role
CommunicationSalesforce
Full Job Posting
Required Qualifications
- At least 4 years of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience. • Understanding of insurance products including Medicaid, Medicare and Marketplace/enrollment processes. • Customer service skills, including ability to conduct thorough research while maintaining coherent conversation with customers. • Data processing experience. • Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs. • Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA). • Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers. • Effective verbal and written communication skills. • Proficiency in Microsoft Office suite and applicable software programs.
- At least 4 years of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
- Understanding of insurance products including Medicaid, Medicare and Marketplace/enrollment processes.
- Customer service skills, including ability to conduct thorough research while maintaining coherent conversation with customers.
- Data processing experience.
- Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
- Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
- Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
- Effective verbal and written communication skills.
- Proficiency in Microsoft Office suite and applicable software programs.
Preferred Qualifications
- Systems training/experience for the following: Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. • Call center experience. • Managed care/health care experience. • Broker/health insurance license.
- To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
- Systems training/experience for the following: Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
- Call center experience.
- Managed care/health care experience.
- Broker/health insurance license.
- To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
- Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
About Molina Healthcare
Health Insurance & Managed Care18853 employeesFounded 1980
Provider of managed healthcare services for government-sponsored programs.
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