Lead Supervisor I

About Coach and Tapestry

Brand and store leadership

• Maintain a strong sales-floor leadership presence to meet sales targets and deliver exceptional customer experiences.
• Represent Coach values, increase brand awareness, and lead company initiatives while supporting store operations.
• Support growth and development initiatives for the business and team.

Team and business results

• Promote trust, integrity, collaboration, fairness, and inclusion across the team.
• Analyze sales data and trends, recommend improvements, and execute plans for store goals and KPIs.
• Support recruiting, interviewing, performance evaluation, and high-level training as needed.
• Give performance feedback and guidance, hold team members accountable, and enforce company and store procedures.

Customer focus

• Support strategies for excellent experiences for internal and external customers.
• Coach the team on clienteling to build long-term customer relationships and meet business goals.
• Provide HR and conflict-resolution support to the team and district when the leadership team is absent.

Qualifications and physical requirements

• At least one year of equivalent experience managing a competitive retail space at Lead Supervisor level.
• Must be able to regularly lift at least 25 pounds and occasionally lift or carry up to 50 pounds.
• Must be able to climb, bend, kneel, reach, stretch, and maneuver around the sales floor and stockroom.

Employee competencies

• The posting emphasizes courage, creativity, customer focus, adaptability to ambiguity, drive for results, interpersonal skills, and learning agility.