Assistant Store Manager I

Role overview

Sales, service, and team leadership

• Support sales goals through forecasting, planning, category initiatives, and KPI monitoring; adjust strategies as needed.
• Create an inclusive, high-energy customer environment, resolve issues, and act as a brand ambassador in-store and in the community.
• Recruit, onboard, and coach team members and build a collaborative culture and talent pipeline.

Store operations and collaboration

• Support virtual shopping, clienteling, customer data acquisition, and social-media-informed customer engagement.
• Oversee policy compliance, scheduling, payroll, HR processes, loss prevention, visual merchandising, store safety, and vendor relationships.
• Partner with leadership on market trends, store strategies, and cross-functional communication with district and corporate teams.

Experience and skills

• At least one year of leadership experience in retail or service industries; luxury or fashion experience is preferred.
• A combination of education and experience will be considered.
• Strong customer focus, team motivation, communication, problem-solving, and conflict-resolution skills are required.
• Proficiency in Microsoft Office and retail systems is required; omni-channel and clienteling knowledge is included among the qualifications.
• Strong English language proficiency is specified for EU candidates.

Schedule and physical requirements

• Must be able to work a flexible schedule, including nights, weekends, peak seasons, high-traffic days, and public holidays.
• Must regularly lift at least 25 pounds and occasionally lift up to 50 pounds, and be able to climb, bend, kneel, and maneuver around the sales floor and stockroom.

About Coach