Lead - Specialists (Digital Solutions)
Role Overview
Lead the regional Digital Solutions Specialists team and manage implementation of Digital Solutions for customer services and products.
The role supports customer and business objectives through secure, reliable, globally consistent services, projects, and solutions.
The position is identified as a remote position; candidates may be located in most areas of Canada.
Full-time salaried position with 25–50% travel throughout North America.
Key Skills for This Role
Full Job Posting
Role overview
Lead the regional Digital Solutions Specialists team and manage implementation of Digital Solutions for customer services and products.
The role supports customer and business objectives through secure, reliable, globally consistent services, projects, and solutions.
The position is identified as a remote position; candidates may be located in most areas of Canada.
Full-time salaried position with 25–50% travel throughout North America.
What you will be doing
- Follow safe operating procedures, conduct safety audits and leadership interactions, and identify and mitigate risks.
- Mentor and train regional specialists to maintain operational standards for implementations.
- Work with IT Security and Digital teams to maintain a secure environment and sound processes.
- Lead customer system integrations and ensure customer requirements are met.
- Create project documentation covering project variables, complexities, and other relevant details.
- Identify value in new technologies and offer integration alternatives suited to customer needs.
- Support implementation of the Blast Design & Execution portfolio with customers and technology, systems, cybersecurity, and product development teams.
- Monitor technologies, market needs, and trends; share product inputs and identify opportunities and improvements.
- Build customer relationships, find solutions to customer problems, identify churn risks, and work effectively with regional and global teams.
What you will bring
- Customer-first approach and ability to define and implement value-adding solutions based on end-to-end customer requirements.
- Ability to lead and influence internal teams and build strong customer relationships.
- Willingness to develop professionally and keep up with emerging technologies.
- Integrity, ethics, strong personal values, and ability to build trust internally and externally.
- Business acumen and achievement orientation.
Role details
Orica is a global mining and civil blasting company focused on digital and automated technologies.
Orica states it does not provide immigration-related sponsorship for this role.
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