Lead - Solution Engineer

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!

We are constantly looking for smart, passionate individuals dedicated to creating great products, designing exceptional experiences, building scalable platforms, and delighting customers. We are seeking a Lead Solution Engineer to join our growing GTM team in North America, focusing on our Enterprise business. If you have strong analytical skills and a methodical approach to problem-solving, we want to hear from you. If you're a confident speaker who can communicate effectively with diverse audiences, we want to hear from you. If you thrive in a fast-paced, high-growth work environment, then we definitely want to hear from you. Reach out to us, and let's chat!

As a Lead Solution Engineer, your primary responsibilities include:

Collaborating with our Enterprise customers to identify and address their most critical business challenges.

Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.

Gathering requirements effectively to clearly define customer problems.

Building and presenting compelling demonstrations of Freshworks products.

Articulating the value of Freshworks solutions to a variety of audiences.

Embracing lifelong learning and continuously developing your skills.

Evangelizing the refreshing user experience offered by the Freshworks platform.

Qualifications

6-8 years of Solution Engineering experience.

Excellent soft skills and presentation abilities; you will rely on these daily!

Proven capability to work on cross-functional teams to address business and technical challenges.

Strong verbal, written, presentation, and interpersonal communication skills.

Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly.

Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply.

A Bachelor’s degree is preferred but not required.

Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred.

Additional Information