Lead Software Engineer, Cloud Site Reliability (SRE)
Key Skills for This Role
Full Job Posting
Responsibilities
- Role Responsibilities:
- Lead 24x7 NOC operations with mandatory rotational shifts ensuring system availability and SLA adherence
- Act as Major Incident Manager (P1/P2 incidents), driving triage, war room coordination, and stakeholder communication
- Implement and enhance observability practices across logs, metrics, and traces
- Work with tools like Datadog and Azure Monitor for monitoring and alerting
- Drive proactive monitoring, alert tuning, anomaly detection, and AIOps initiatives
- Manage Azure infrastructure and AKS clusters, including troubleshooting, scaling, and performance tuning
- Build automation and self-healing workflows using Terraform, ARM, Helm, Power Automate, and scripting
- Collaborate with engineering teams to improve reliability, deployment pipelines, and cloud-native architecture
- Develop dashboards and reports using Power BI and ServiceNow
- Handle Monthly Business reviews and leadership reporting
- Mentor team members and drive process standardization and operational excellence
Qualifications
- Preferred Certification:
- Experience in multi-cloud environments (Azure/AWS)
- Exposure to AIOps / predictive monitoring / self-healing systems
- Azure / Datadog / Kubernetes certifications
About Company
Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.
Company
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
About Icertis
AI-powered contract lifecycle management software company serving enterprises with contract intelligence and automation.
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