Lead Product Analyst - Onboarding
Role Overview
Understand customer needs during first-time registration and account access.
Partner with a cross-functional team to solve customer pain points and drive strategy and growth through data-driven insights.
Balance deterring bad actors with a good experience for legitimate users.
Work across a horizontal team and collaborate with Onboarding, Fincrime, Finance, and Product domains.
Key Skills for This Role
Full Job Posting
About Wise
Wise is a global technology company focused on moving and managing money internationally.
Role mission
Understand customer needs during first-time registration and account access.
Partner with a cross-functional team to solve customer pain points and drive strategy and growth through data-driven insights.
Balance deterring bad actors with a good experience for legitimate users.
Work across a horizontal team and collaborate with Onboarding, Fincrime, Finance, and Product domains.
What you’ll be doing
- Derive insights that inform product decisions and improve onboarding and account access for new and existing customers.
- Partner with product managers, engineers, and designers across product development to build and iterate on changes.
- Evaluate high-impact opportunities and advocate for effective alternatives.
- Build automated data pipelines and dashboards for self-serve analytics.
- Define and report KPIs to track progress and communicate outcomes beyond the team.
- Collaborate across functions to prioritize AI-driven automation and insight generation.
What you’ll bring
- Strong quantitative and hands-on data analysis skills, advanced SQL, and experience with data pipelines.
- Strong communication and ability to translate business problems into analytical solutions.
- Experience with visualization tools such as Looker, Power BI, or Tableau, and Python or R.
- Ability to turn data into actionable product insights, solve problems creatively, and prioritize in a fast-paced environment.
- Use AI tools and machine learning techniques to improve analytics and find insights.
Nice to have
- Knowledge of the FinTech ecosystem.
- Knowledge of fraud and authentication.
Compensation
- The listed salary range is £75,000–£115,000; no pay cadence is specified.
- Company Restricted Stock Units are offered.
Workplace and benefits
- Hybrid working is offered.
- Benefits include paid leave and a six-week paid sabbatical after four years at Wise.
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