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Lead - Process Excellence| Mumbai

CSB Career Site
Mumbai, IND
Full-time
Lead · 12–16 years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

Qualifications

  • Experience: 12 to 16 years
  • Qualifications: Graduation (Any Specialization) MBA / Any Professional Qualification Preferable

Responsibilities

  • Responsible for owning and driving the end to end Senior stakeholder engagement at EXCO level and down to generate buy-in that will enable Process Simplification & Optimization opportunities.
  • Works in partnership with business stakeholders providing Process Excellence expertise to identify and shape opportunities that drive improved customer experience, efficiency and risk reduction3.
  • Identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities.
  • Conducts continuous review of industry benchmarks and competition best practices during process assessments.
  • Facilitate the design and implementation of new/improved processes by continuous engagement with L&OD team, also organize training modules to launch the processes.
  • Perform project management, analytics, and measure to ensure milestones are met and deliverables achieved.
  • Conduct thematic checks to analyze the gaps in process adherence.
  • Creating reports detailing results of process improvement initiative.

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