Lead of Ops and Eng Applications

Plan and allocate the work of technical support team, considering the business demand.

Ensure all work is carried out in accordance with required standards, policies, and procedures.

Monitor and manage performance of the system support activities ensuring optimum service levels are maintained and takes action to remedy deficiencies.

Provide advice and guidance on applications and databases security, licensing, upgrades, backups, disaster recovery needs, etc., to colleagues as required.

Lead the definition, documentation, and safe execution of medium to large scale projects, engaging with stakeholders and actively participating in all phases of the project.

Identify, assess, and manage risks and issues which might impact on the success of the project.

Provide effective leadership to the team ensuring that effective relationships are built and maintained with relevant internal and external stakeholders to meet organizational goals.

Coordinate effectively with business and IT stakeholders to ensure business objectives and requirements are understood and provides a context with which recommended solutions are aligned.

Support business case development through the identification and definition of business and technical options that will address the business objectives and requirements and the analysis of the costs, benefits, risks, and impacts for each option.

Specify and design complex software systems ensuring that designs take full account of both functional and non-functional requirements including security and safety-related requirements.

Ensure that designs are appropriate for the target implementation and operational support environments.

Review complex and non-standard situations, provide specialist technical expertise in the Development & Operation of Business Applications, Database Management Systems, Tools & Technologies for dedicated business function.

Identify threats to the confidentiality, integrity, availability, and relevant compliance of information systems and supports risk and vulnerability assessments of business applications and database management systems to recommend appropriate action.