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Lead Logistics Customer Experience and Operations Specialist

Maersk
Chennai, IND
Full-time
Lead · 3–5 years experience
Onsite
Discovered 2 weeks ago
excelpower-bi

Full Job Posting

Qualifications

  • Graduate with 3–5 years of relevant experience in SCM, logistics, freight forwarding or shared services operations.
  • Working knowledge of 3PL / 4PL supply chain operations, shipment lifecycle, milestone tracking and reporting.
  • Basic understanding of DCM / destination management activities will be an advantage.
  • Strong written communication skills with experience in customer / stakeholder email handling.
  • Good MS Excel skills; exposure to Power BI, Power Automate, AI tools or reporting automation preferred.
  • Strong attention to detail, ownership mindset, time management and ability to work under pressure.
  • Required Business/ Technical Knowledge
  • SCM operations: import/export flows, milestone tracking, PO/shipment visibility, reporting and exception handling.
  • Customer communication: ability to draft clear, professional and timely email responses.
  • Reporting: ability to prepare, validate and maintain operational and KPI reports in Excel.
  • Automation support: ability to support testing, validation and adoption of AI / Power Automate / reporting automation outputs.
  • Process documentation: ability to follow and maintain SOPs, IOPs, trackers and training materials.

What We Offer:

  • Impact: Be part of a team that directly contributes to global operations.
  • Opportunity: Unlock professional and personal growth through diverse career pathways.
  • Innovation: Work with a team that embraces technology and continuous improvement.
  • Global Exposure: Collaborate across geographies and cultures.
  • Work-Life Balance: Flexible working arrangements to support your well-being.
  • Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
  • We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

Preferred Qualifications

  • Good MS Excel skills; exposure to Power BI, Power Automate, AI tools or reporting automation preferred.

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