Lead Host/Hostess

ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $20.00 - $25.75 .

The work hours for this position may include afternoons, evenings, weekends, and/or holidays.

The Lead Host/Hostess serves as the first point of contact for guests, creating a welcoming and positive experience that reflects the Guckenheimer brand. They manage guest flow and ensure proper check-in procedures by verifying reservations and appropriately directing guests.

Be able to anticipate customer needs, deliver on those needs, and exceed expectations

Identify service deficiencies and communicate effectively with managers before they become long-term issues

Demonstrate customer hospitality and service standards by providing excellent one-on-one customer service

Be reliable, responsible, dependable, and fulfill obligations

Ability to effectively communicate, motivate, and interact with all customers to help build and speak about the culture of Guckenheimer/ISS

Develop and maintain good relations with cooks, servers, porters, and managers

Greet, smile, make eye contact, and make customers feel welcome

Must be able to work cooperatively with all co-workers, treating them with courtesy and respect always

Coordinate with host staff to distribute wristbands and seating assignments

Must be proficient in operating computers and technology.

Minimum 2 years of customer service experience in fine dining and executive-level service

Ability to describe food menus and the preparation of a variety of nonalcoholic and alcoholic drinks

Knowledge of food principles and processes for providing customer service

Knowledge and skill in standard fine dining service techniques

Strong communication and interpersonal skills

Must act professionally to set an example for all others at all times

Must be able to take and organize reservations, use proper phone etiquette, and assign proper seating arrangements as needed

Must have a strong attention to detail

Utilize computer systems to check in guests accurately and efficiently

Warmly greet and welcome guests upon arrival

Manage guest lists, reservations, and seating arrangements for events or store activations

Provide information about U.S. Polo Assn. products, promotions, and brand history when appropriate

Coordinate with team members to ensure timely service and a seamless guest experience

Maintain a clean and organized reception or event area

Handle guest inquiries and resolve minor issues promptly and professionally

Assist with event setup and breakdown as needed

Respond to customer concerns professionally and urgently per company policy

Must follow all safety rules and be actively aware and observant in the prevention of accidents

Commitment to the service values and ethics per the company’s standard

Assist internal and external guests, place requests, and answer inquiries in a friendly manner

Perform end-of-shift closeout tasks

Must follow other duties as assigned

Work up to 8 hours a day on your feet, excluding breaks

Must be able to lift a minimum of 25lbs

Come to work properly dressed according to the dress code

Employees must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.