Lead Front Desk Agent

The Front Desk Lead is responsible for delivering exceptional guest service while supporting daily front desk operations and leading team members by example. This role assists with training, coaching, problem resolution, and ensuring compliance with hotel standards and procedures. The ideal candidate is a dependable, service-oriented professional with strong communication, leadership, and organizational skills who can effectively manage guest concerns, support team performance, and contribute to overall guest satisfaction and hotel success.

Hotel experience is always a plus! Applicants should have:

A combination of education and experience.

Eligible to work in the United States

Ability to read, write, and communicate effectively in English

Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations

Availability to work a flexible schedule, including evenings, weekends, and holidays if needed

A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Career growth opportunities across our nationwide portfolio

Flexible scheduling

Access up to 40% of your earned wages before payday with PayActive

Paid Time Off (PTO) and Paid Holidays

Full healthcare benefits: medical, dental, and vision

401(k) with guaranteed 4% match and no vesting period

Exclusive hotel and food & beverage discounts

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny , and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.