Lash Artist

Overview

Key Responsibilities

• Deliver high-quality lash treatments, including classic, hybrid, Russian volume, mega volume, lash lifts, and lash tinting.
• Provide thorough consultations and offer professional advice on suitable lash treatments, styling, and aftercare.
• Walk clients through each treatment to ensure they fully understand the procedure and expected results.
• Address clients' needs and concerns professionally, ensuring an exceptional customer experience and encouraging repeat visits.
• Build strong relationships with clients to promote customer loyalty and retention.
• Recommend and upsell suitable products, treatments, and packages where appropriate.
• Maintain exceptional cleanliness, hygiene, and organisation within your treatment area and throughout the salon.
• Stay up to date with the latest lash techniques, trends, and products, introducing new ideas where appropriate.
• Perform all lash treatments exclusively within Brau salons.
• Participate in marketing activities, including pop-up events, complimentary treatments for influencers and models, and photoshoots.
• Assist with assessing prospective Lash Artists and supporting the onboarding process where required.
• Provide training and guidance to Brau artists when required and help maintain consistently high treatment standards across the team.
• Ensure all treatments are performed in accordance with Brau's service standards, health and safety procedures, and hygiene protocols.

Requirements

• Minimum 2 years' experience performing professional lash treatments, including Classic, Hybrid, Russian Volume, Mega Volume, Lash Lifts, and Lash Tinting.
• Strong technical ability with excellent attention to detail and precision in lash styling and application.
• Exceptional communication skills with a client-focused approach and a passion for delivering outstanding customer service.
• Sales-driven with the confidence to recommend suitable treatments, aftercare, and retail products to support business growth.
• Flexible and adaptable to rotating shifts, weekends, and the operational needs of the business.
• Excellent understanding of salon hygiene standards, health and safety procedures, and best practices within the beauty industry.
• If you're passionate about delivering exceptional service behind the scenes and want to be part of an ambitious and growing business, we'd love to hear from you.