About This Role
We are looking for a highly experienced and results-driven Operations Manager to oversee and optimize the full operations of a high-end ladies beauty salon.
This role requires strong leadership, business acumen, and a deep understanding of salon workflows, team performance, and revenue growth.
--- Key Responsibilities
Oversee all daily operations to ensure efficiency, profitability, and high service standards
Develop and implement operational strategies to improve performance and client satisfaction Lead, manage, and evaluate salon staff including reception, therapists, and stylists
Monitor KPIs such as revenue, client retention, average ticket, and staff productivity
Drive sales growth through promotions, upselling strategies, and service optimization
Ensure exceptional customer experience and handle escalated client issues
Maintain strict hygiene, safety, and brand presentation standards
Manage booking systems and optimize appointment scheduling
Oversee inventory management, stock control, and supplier coordination
Recruit, train, and develop team members to maintain high performance
Work closely with marketing to execute campaigns and increase footfall Prepare reports and provide insights to support business decisions
--- Requirements
Proven experience as an Operations Manager or Senior Salon Manager in the beauty industry
Strong leadership, organizational, and decision-making skills
Solid understanding of salon KPIs, sales targets, and business performance
Excellent communication and client relationship skills
Ability to manage multiple departments and solve problems efficiently
Experience with booking systems and salon management software
Professional, well-presented, and customer-focused
--- Preferred Qualifications
Experience in luxury or high-volume salons GCC experience (Qatar preferred)
Background in beauty, cosmetology, or business management
Multilingual (English required; Arabic is a plus)
Job Type: Full-time
Pay: From AED10,000.00 per month
Work Location: In person
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