L2 Production Support
Role Overview
Synechron is seeking an experienced Production Support Engineer to ensure the stability, security, and performance of key capital markets, banking, and trading systems.
This role involves providing advanced support for enterprise trading platforms, market data feeds, and settlement systems, with a focus on incident resolution, troubleshooting, and system optimization.
The incumbent will support a 24/7 operational environment, collaborate with cross-functional teams, and implement automation initiatives to enhance system reliability and efficiency.
Key Skills for This Role
Full Job Posting
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 6+ years supporting enterprise financial or trading systems, with experience in trade lifecycle or settlement systems preferred
- Practical experience with Unix/Linux systems, scripting, and batch processing tools
- Certification in ITIL, cloud support, or enterprise support is a plus
- Proven track record supporting high-availability, mission-critical systems in large enterprise environments
- Professional Competencies
- Strong analytical and troubleshooting skills for complex, high-impact incidents
- Effective communication skills for stakeholder updates, incident reporting, and cross-team collaboration
- Leadership qualities to manage support activities and mentor junior engineers
- Ability to adapt quickly to new systems, tools, and operational standards
- Process-oriented mindset to implement automation, support frameworks, and operational efficiencies
- Time management skills to prioritize support activities and meet SLAs
- S YNECHRON’S DIVERSITY & INCLUSION STATEMENT
- Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
- All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
- Candidate Application Notice
- Requirements
- 6+ years in financial or enterprise systems support, with a focus on trading, settlement, or large-scale banking systems
- Proven incident management, troubleshooting, and root cause analysis in mission-critical environments
- Support experience with trade lifecycle management, market data feeds, and reconciliation systems
- Familiarity with batch processing tools like Control-M and enterprise support frameworks such as ITIL
- Experience supporting compliance and security requirements relevant to banking or financial sectors
- Day-to-Day Activities
- Monitor production systems, review system alerts, and analyze logs to proactively identify issues
- Troubleshoot and resolve incidents related to trade processing, settlement, or market data errors
- Support deployment activities, configuration changes, and system upgrades with minimal impact
- Conduct root cause analysis, document findings, and implement preventive measures
- Automate routine tasks such as health checks, log analysis, and incident handling workflows
- Coordinate with development and infrastructure teams to troubleshoot complex issues
- Support emergency responses and participate in escalation calls as needed
- Maintain detailed documentation, support procedures, and operational reports
Preferred Qualifications
- 6+ years supporting enterprise financial or trading systems, with experience in trade lifecycle or settlement systems preferred
- Certification in ITIL, cloud support, or enterprise support is a plus
About Synechron
Providing digital transformation and technology consulting for financial services.
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