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L1 Production Support Engineer

Luxoft
Hyderabad, IND
Full-time
Mid · 5+ years experience
Discovered 3 weeks ago
• Overall 2 to 5 years of experience in Banking application L1 production support. • First-hand experience with SQL and Linux. • Working knowledge in Data technologies like SQL, Hadoop, Apache Spark • Experience in Apache Airflow/TWS Scheduler. • Working knowledge in Monitoring tools like ELK, Grafana. • Superior technical, analytical, and communication capabilities. • Current on new technology, standards, protocols, and tools in areas relevant to the rapidly changing digital environment. • Well-versed in digital technologies, automation, environment support, and key technology/vendor solutions.

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Responsibilities

  • Resolve production incidents in a smooth and timely manner with minimal impact to business. • Put in controls and checks in place to monitor and smooth the functioning of production systems. • Investigate and understand the cause of defects raised. • Stakeholder relationships across all groups within the Bank, ensuring alignment with common objectives and fulfillment of criteria and requirements across the various businesses and units. • Member of the development/ implementation team (including offshore) working on assigned tasks, projects, and it initiatives. • Interacts with members and other functional teams, including members of the offshore team. • Work with team members participating in shadowing and training activities. • Adhere to information controls and security frameworks/ procedures, including the change and incident management process. • Provide general administrative support to the team, including meetings, knowledge transfer, and activity reporting. • You are expected to work extended hours (shifts & weekends) on an as-needed basis. • Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices. • Day-to-day delivery and support of key treasury systems/initiatives. • Work efficiently and prioritize system enhancement/upgrades

Skills

  • Overall 2 to 5 years of experience in Banking application L1 production support. • First-hand experience with SQL and Linux. • Working knowledge in Data technologies like SQL, Hadoop, Apache Spark • Experience in Apache Airflow/TWS Scheduler. • Working knowledge in Monitoring tools like ELK, Grafana. • Superior technical, analytical, and communication capabilities. • Current on new technology, standards, protocols, and tools in areas relevant to the rapidly changing digital environment. • Well-versed in digital technologies, automation, environment support, and key technology/vendor solutions.

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