L1 Network & Cyber Security Operations Engineer

About the role

Location and working hours

• The role is on-site in Dubai.
• Initial hours are Monday to Friday, 10am–7pm Dubai time.
• The role supports 24/7 operations and requires flexibility for rotational shifts, including nights and weekends.

Compensation

• Salary is AED 4,000–5,000 per month.

Platforms and environment

• Network monitoring uses Auvik.
• Security and management platforms include Microsoft Defender for Endpoint, Defender for Cloud, Huntress SIEM, Heimdal, Cisco Umbrella, and Datto RMM.
• Supported environments include business IT, commercial buildings, and smart building networks.

What you’ll do

• Monitor client networks and investigate availability, performance, connectivity, and device-health alerts.
• Review security alerts across endpoint, cloud, SIEM, and web security platforms.
• Assess incidents, determine impact and urgency, and prioritize action against service levels.
• Troubleshoot network and security issues using approved actions and procedures.
• Perform authorized security actions and approved network changes.
• Use Datto RMM to investigate device health and carry out approved remote support actions.
• Escalate complex incidents with findings, evidence, and actions already taken.
• Maintain client communications, incident tickets, network documentation, and shift handovers.
• Follow incidents through resolution, coordinate with other teams, and help improve monitoring and procedures.

What you’ll bring

• Around 1–2 years of relevant experience in network support, cybersecurity, a NOC/SOC, or managed IT services.
• Practical understanding of TCP/IP, DNS, DHCP, routing, switching, VLANs, firewalls, VPNs, and wireless networking.
• Basic knowledge of cyber threats, endpoint protection, email security, and log analysis.
• Logical troubleshooting skills and judgment to recognize when to escalate.
• Strong written and verbal English for client updates, incident records, and collaboration with UK colleagues.
• Attention to detail, ownership of assigned work, and ability to prioritize competing alerts.
• Willingness to learn and work rotational shifts supporting 24/7 operations.
• Experience with Auvik or listed platforms is advantageous, but experience with every tool is not required.
• CCNA, CompTIA Network+, Security+, or Microsoft security certifications are desirable, not mandatory.

Development and progression

• Training, access to funded certifications, and mentoring from experienced UK engineers are offered.
• Progression opportunities include Network Administrator, Network Engineer, or cybersecurity roles within the global team.