L1 Help Desk Support Engineer
Role Overview
As L1 Help Desk Support Engineer, you will be work onsite with one of our key telecommunications clients, acting as a trusted technology partner for their workforce. You will provide real-time support, troubleshoot technical issues, deploy devices and equipment, and ensure users can work productively and efficiently.
Full Job Posting
About the Role
As L1 Help Desk Support Engineer, you will be work onsite with one of our key telecommunications clients, acting as a trusted technology partner for their workforce. You will provide real-time support, troubleshoot technical issues, deploy devices and equipment, and ensure users can work productively and efficiently.
About Us
We are The Missing Link, one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we have helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.
We are THE MISSING LINK between where you are and where you want to be.
What you will be doing
Provide onsite, deskside and walk-up IT support to end users.
Troubleshoot hardware, software, Microsoft 365 and connectivity issues.
Manage incidents and service requests through to resolution.
Deploy, configure and support desktops, laptops, mobile devices and peripherals.
Support onboarding, meeting rooms and workplace technologies.
Manage device lifecycle activities including deployments, refreshes and replacements.
Maintain asset records, documentation and knowledge articles.
Work with Service Desk teams, vendors and technical specialists to resolve issues.
Contribute to service improvements, technology rollouts and user adoption initiatives.
Essential
Certificate IV, Diploma or Degree in Information Technology, or equivalent practical experience.
Experience in IT Support, Deskside Support, Tech Bar, Service Desk or Workplace Technology support.
Experience supporting Windows devices and Microsoft 365 environments.
Experience troubleshooting end-user hardware, software and mobility issues.
Experience using ITSM tools and working within service levels.
Enterprise, managed services or VIP support experience is advantageous.
Desirable Certifications
Microsoft Fundamentals (MS-900, AZ-900)
Microsoft Endpoint Administrator
Microsoft Modern Desktop Administrator
CompTIA A+
Skills Requirements
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and customer service skills.
- Ability to manage competing priorities and work independently.
- Positive attitude, strong attention to detail and willingness to learn.
- Strong stakeholder engagement and teamwork skills.
What's in it for you
Work across a broad range of modern workplace technologies.
Build your technical capability with exposure to enterprise environments.
Learn from experienced engineers, consultants and technology specialists.
Participate in technology projects, upgrades and transformation initiatives.
Access clear career progression opportunities within a growing technology practice.
Be part of a collaborative team focused on delivering exceptional customer experiences.
Benefits
- Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities. Here are some of the best things about working with The Missing Link:
- A culture that values learning, development, and career progression.
- A respected name backed by a strong track record of success, recognised industry awards, and the global strength of Infosys.
- Variety in your day, working directly with users and supporting a diverse range of technologies and business-critical services.
- Build valuable experience within an enterprise client environment that can accelerate your career in workplace technology, end-user computing and IT support.
About The Missing Link
Australian IT consulting firm providing cybersecurity, IT and cloud, and AI automation services to businesses and government.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The Missing Link
Senior Service Delivery Coordinator
North Sydney, AUS
Network Engineer | Data Centre Transformation | Telecommunications | Contract
Sydney, AUS
Senior Security Operations Engineer | Splunk
Melbourne, AUS
Presales Security Architect
North Sydney, AUS
Account Executive (Federal Government)
Melbourne, AUS
Okta IAM Consultant
Melbourne, AUS
Security Engineer - Okta
North Sydney, AUS
Senior Security Engineer - Saviynt
North Sydney, AUS