Kids Play Area Manager

About The Role

Key Responsibilities

• Oversee daily operations of the play area ensuring a safe, clean, and fun environment at all times
• Lead, manage, and motivate a team of play area staff, supervisors, and animators
• Ensure strict adherence to safety standards, hygiene protocols, and company policies
• Manage party bookings, events, and group reservations to maximize revenue
• Handle customer inquiries, complaints, and feedback professionally and promptly
• Monitor footfall, sales performance, and daily reports
• Coordinate with maintenance teams to ensure all equipment and facilities are in top condition
• Drive upselling of memberships, birthday packages, and add-on services
• Manage staff scheduling, attendance, and performance reviews
• Liaise with the marketing team on promotions, seasonal campaigns, and social media activity

Requirements

• Minimum 3–5 years of experience in a kids entertainment or indoor play facility
• Previous experience at a similar brand (Orange Wheels, Trampo, Bounce, Booboo Land, or equivalent) strongly preferred
• Proven leadership and team management skills
• Strong customer service and conflict resolution abilities
• Hands-on, energetic, and passionate about delivering memorable experiences for children and families
• Excellent communication skills in English (Arabic is a plus)
• Flexible to work weekends, public holidays, and peak seasons

Preferred

• Experience managing birthday events and group bookings
• Knowledge of POS systems and basic reporting
• First Aid certification is an advantage