KEY HOLDER

This step position has additional responsibility for a receiver/stocker/cashier who wants to advance to a management position and has an above average, proven work record. This position performs the management processes required to open and close the store and a resource for employees to ensure the success of the SVdP mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receiver/Stocker/Cashier Responsibilities:

Performs all requirements of current position with an above “competent” rating

Supports mission of SVdP

Financial Responsibilities:

Accountable for keeping proper inventory controls and cash controls

Operates POS system, opening and closing, completes credit and cash refund transactions

Uses own transportation to complete bank deposits

Store Management Responsibilities:

Assumes responsibility of total store operation when acting as manager on duty

Assists with processing, stocking, pricing and merchandising donated items

Knowledgeable about product and services and ensures that customer service resolution procedures are followed by staff and volunteers

Assists with making appropriate schedule changes due to absences

Other duties as assigned

Employee Relations Responsibilities: (employees and volunteers)

Assists applicants with application process and provides input to hiring process

Plans, organizes staff assignments; examines work for exactness, neatness and conformance to policies and procedures

Respected resource to other employees

Gives recognition to staff for their performance

Limited supervisory responsibilities

Organization Mission and Policies:

Supports and demonstrates excellent customer assistance by following the SVdP Customer Service Motto to “ S erve our V aluable Customers with D istinction and P urpose” which defines “our valuable customers” as both internal and external; i.e. co-workers, neighbors, donators, vendors, organizational contacts and thrift store consumers.

EDUCATION, CERTIFICATIONS AND EXPERIENCE

High school diploma or general education degree (GED)

Two (2) years related experience and/or training; or equivalent combination of education and experience.

SKILLS AND ABILITIES REQUIREMENTS

Knowledge of: Mathematics and reading comprehension (Intermediate level)

Mathematics and reading comprehension (Intermediate level)

Skills and Abilities: Oral and written communication to wide and varied audiences Customer service Follow directions Work on multiple projects at once in fast-paced environment Attention to detail Count change Attention to detail Work a flexible schedule

Oral and written communication to wide and varied audiences

Customer service

Follow directions

Work on multiple projects at once in fast-paced environment

Attention to detail

Count change

Work a flexible schedule

Physical: Frequently lift and /or move up to 50 pounds and occasionally lift up to 100 pounds Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl Occasionally works near moving mechanical parts, if applicable. Occasionally works in high precarious places. Occasionally exposed to outdoor weather conditions.

Frequently lift and /or move up to 50 pounds and occasionally lift up to 100 pounds

Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear

Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl

Occasionally works near moving mechanical parts, if applicable.

Occasionally works in high precarious places.

Occasionally exposed to outdoor weather conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.