Service Coordinator

The Service Coordinator works at SVdP’s shelter / Interim Housing Communities to support daily shelter operations, maintaining a safe, welcoming, dignified space for residents. The ultimate goal of the program is to help residents heal from the trauma of homelessness and move forward to more stable and sustainable housing situations.

This individual will partner with other personnel to make decisions in the best interest of the safety of the entire group. This requires the ability to think and act quickly when there is a need to pivot or address an emergency. This individual is calm, caring, kind, organized, dependable, able to help during stressful situations, and able to work well with many different people. The candidate must be prepared to navigate professional boundaries with clients/guests/residents, manage the emotional challenges of working in a high-needs environment, and demonstrate reliability in attendance. This role requires emotional resilience, self-awareness, and a strong commitment to showing up consistently for our guests and teammates.

Welcome, orient, and support residents during intake, stay, and exit; assist with move-in/move-out and connections to resources

Maintain accurate electronic records according to approved procedures

Monitor space to ensure safety, cleanliness, dignity, and a respectful environment

Assist with meal service, distribution/inventory/tracking of supplies, and preparation/disassembly of spaces for residents. Note: The specifics of these duties vary based on location.

Use the 10–4 Customer Service Rule when interacting with guests, volunteers, staff

Identify safety concerns, promptly clean up and report hazards, complete and report on required safety checks

De-escalate conflicts and assist with emergencies as needed

Complete timely and accurate incident reports

Work collaboratively with staff, partners, and volunteers; support volunteers and new staff as needed

Participate in shift communication, trainings, meetings, and special events

Starting Pay: $18/hour

Overnight Differential: +$1.00/hour (10pm–6am)

Learns and practices good customer service (using 10–4 Rule / skills checklist)

Demonstrates ability to perform basic shelter tasks including intake, meals, set up/take down, cleaning, safety checks, and completing required documentation. Mastery of these skills within 6 months – 1 year

Familiar with resources and asks for help when unsure

Learns and follows SVdP procedures during emergencies

Obtains/passes all required training, including learning de-escalation, CPI, and triage techniques

Min one year of experience demonstrating Level I skills

Shows flexibility by adjusting with ease and willingness to changes in schedules, roles, or routines.

Demonstrates understanding of SVdP culture, including “ Program Principles ”

Practices quality improvement by bringing ideas and solutions to challenges.

Helps orient, train, lead volunteers, with little to no supervision, including volunteer engagement training.

Demonstrates ability to model correct procedures in emergency situations, including de-escalation techniques.

Seeks out extra training without being asked.

Works independently, completes daily tasks, and makes sure everything is ready for the next shift, without supervision

For IHCs’: Has certifications to distribute medications for Ozanam Vets Works the front desk processes at all three programs

Has certifications to distribute medications for Ozanam Vets

Works the front desk processes at all three programs

Min 1 year of experience demonstrating Level 2 skills

Able to orient, train, and model for other staff in a variety of areas including: Leads or collaborates in leading safety and crisis response with confidence Teamwork, communication, customer service, change-management

Leads or collaborates in leading safety and crisis response with confidence

Teamwork, communication, customer service, change-management

Technology requirements

Demonstrating SVdP Program Principles

Ability to take on some shift-supervisor tasks when needed, including sound and quick decision-making in supervisor’s absence

Takes on/leads special projects or tasks, such as safety committee representative, departmental cross-training, etc

Builds community partnerships to find resources to best serve our guests

Seeks out ways to decrease expenses, helping to monitor budget alignment

Excellent written and verbal communication skills with little to no misunderstandings as a result of communication

Minimal mistakes with technology, project and administrative details

Ability to run a guest training/orientation with a lesson plan and keep participant records

CPR, First Aid, Triage

Crisis Prevention and Intervention (CPI)

Trauma & Poverty Informed Care

Mental Health First Aid, including Suicide Risk Assessment and Safety Planning

Overdose Prevention, Recognition, and Response

Professional Boundaries

Mandated reporting

Motivational Interviewing

Workplace Safety:

Bloodborne Pathogens

Preventing and Responding to Sharps Injuries

Hazardous Chemicals: SDS and Labels

Basics of Personal Protective Equipment

Fire Safety

Cultural Competence

HIPAA: Basics

Writing Incident Reports

Volunteer Engagement

Behavioral health

SVdP Media

Substance abuse

Stages of change

OFE (Ozanam Formation Experience)

Poverty Immersion experience

Project Management

The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing, and healing individuals and families in our community who have nowhere else to turn for help. As important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion. As an employer, the Society of St. Vincent de Paul knows the importance of exceeding the expectation of being an equal opportunity employer. As an organization, we are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the guests we serve within St. Vincent de Paul. SVdP does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and any other characteristics.