Key Fleet Partner Manager

Overview

Role Summary

• As Senior Key Account Manager, you will manage our most strategic 3PL relationships, going beyond day-to-day tasks to act as a trusted advisor and performance driver.
• Sitting between the 3PL Manager and the broader Account Management team, this is a high-impact individual contributor role requiring ownership, foresight, and a strong commercial mindset.
• You will collaborate cross-functionally to deliver operational excellence, partner satisfaction, and long-term strategic alignment.
• What’s On Your Plate?
• Strategic Partner Management: Own and grow relationships with high-value 3PL partners. Act as the primary point of contact, driving alignment with talabat’s goals through structured performance management and proactive engagement.
• Business Planning & Growth Enablement: Identify and execute on opportunities to scale partner capabilities, improve delivery metrics, and unlock mutual growth. Support 3PLs in meeting recruitment targets and navigating operational challenges.
• Performance & Compliance Oversight: Analyze data to track 3PL performance across key KPIs. Escalate issues, identify trends, and implement corrective action plans in collaboration with internal stakeholders.
• Negotiation & Commercial Engagement: Participate in renewal discussions and fee reviews. Help align commercial terms with performance outcomes and market realities.
• Cross-Functional Execution: Work closely with Operations, Finance, Legal, and Data teams to ensure smooth execution of initiatives and to resolve roadblocks efficiently.
• Market & Partner Intelligence: Stay ahead of market dynamics affecting rider supply, regulatory shifts, and 3PL sentiment. Use insights to inform account strategies and leadership discussions.
• Internal Advocacy: Represent 3PL partner needs within talabat, ensuring internal decisions reflect frontline realities while balancing compliance and efficiency goals.

Qualifications

• What Did We Order?
• Proven Experience: 4+ years in managing key business relationships.

Experience

• managing B2B partnerships or gig economy platforms is a plus.
• Relationship Builder: Demonstrated ability to manage complex external relationships and influence internal stakeholders.
• Execution Excellence: Strong track record of driving measurable outcomes across operations, compliance, or partner performance.
• Negotiation & Communication Skills: Confident communicator with experience in partner-facing commercial discussions.
• Business Acumen: Ability to understand and communicate the commercial impact of operational decisions and align actions to broader business goals.
• Educational Background: A Bachelor’s degree in Business, Logistics, or a related field is preferred.
• Proactive & Strategic Thinker: Able to anticipate challenges, manage ambiguity, and connect the dots between tactical execution and long-term strategy