Key Accounts Executive/Manager

Overview

Location: UAE

Account Management

• Support daily coordination with key accounts at head office level
• Maintain relationships with buyers and category managers
• Align customer requirements with internal teams

Order Management & Execution

• Handle LPOs and ensure timely order processing
• Monitor fulfilment and delivery to achieve 90%+ service level
• Coordinate with supply chain, production, and logistics

Data & Reporting

• Track sales performance by SKU, category, and customer
• Prepare weekly/monthly reports (sell-in, sell-out, stock levels)
• Monitor KPIs such as availability and promo performance

Promotions & Listings

• Support SKU listings and delisting processes
• Assist with promotions, displays, and activations
• Coordinate with marketing for in-store visibility

Commercial Compliance

• Ensure correct pricing, promotions, and rebates execution
• Support invoicing, credit notes, and reconciliations

Store Execution

• Work with merchandisers on shelf presence and planograms
• Monitor stock levels and reduce out-of-stock issues

Cross-functional Coordination

• Collaborate with finance, supply chain, marketing, and production
• Ensure all documentation and requirements are up to date

Requirements

• Bachelor’s degree in Business, Marketing, or related field
• 1–3 years FMCG experience in Modern Trade
• Experience handling Carrefour, Lulu, Nesto, or Co-ops
• Strong Excel & PowerPoint skills
• Good communication and coordination skills
• Knowledge of UAE retail systems, LPO processes, and supply chain

Skills & Competencies

• Strong attention to detail and follow-up
• Commercial awareness
• Problem-solving mindset
• Good time management and organization
• Ability to work in a fast-paced environment

KPIs

• Service level ≥90%
• Sales growth per account
• On-time order processing
• On-shelf availability
• Execution of promotions and listings