Key Accounts Executive

Position summary

Account growth and customer service

• Build relationships with customer contacts at functional and executive levels to support retention, satisfaction, and alignment with customer needs.
• Develop strategies to deepen account penetration, expand revenue, and achieve sales and retention targets.
• Deliver tailored, value-driven solutions as a trusted advisor and lead company program implementation within assigned accounts.

Account operations and sales execution

• Process orders, scan and verify incoming shipments, stock inventory, and manage returns.
• Use CRM and account systems to track activity, analyze trends, and support forecasting and reporting.
• Coordinate with internal teams to deliver strong service and follow-up; set up and optimize vending and VMI services.
• Collaborate with sales management on pricing for non-contract customers and monitor market trends, competitors, and emerging technologies.
• Submit timely sales reports and customer orders using ordering technology; participate in cross-functional projects.

Education and experience

• High school diploma or GED required; a two- to four-year college degree is preferred.
• Two to three years of outside direct sales or service experience is preferred but not required.
• Experience in fasteners, chemicals, industrial maintenance supplies, electrical, food processing, or manufacturing is preferred.

Skills and work setup

• Strong technical aptitude and ability to read and analyze technical materials; ability to resolve problems, develop action plans, and drive results.
• Strong communication, presentation, listening, relationship-building, organization, time management, and basic math skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and email; ability to adapt to PC-based ordering systems and handheld scanners.
• High integrity and ability to build long-term customer relationships; ability to work from a home office with a personal computer and internet access.

Territory and physical requirements

• Supports customer locations in the Fort Wayne, Indiana area through western Ohio, within a two-hour radius.
• Requires travel by car for several hours per day and visits to customer sites with varied environments and accessibility.
• Requires ability to lift up to 50 pounds and perform physical tasks including walking, bending, and prolonged standing; customer safety and PPE protocols apply.

Compensation

• Starting compensation is $38,724 to $60,852 plus commission opportunities, depending on experience.

Additional conditions