Key Account Manager, Denver

We are looking for a Key Account Manager for our Denver area.

In this role, you will be responsible for providing superior support to grow, nurture, and maintain iRhythm’s highest-volume accounts.

In this role, you will cultivate and sustain long-term customer relationships, while meeting and exceeding KPIs.

Proactively delivering value services to support customers and advocating internally for the solutions required to drive business outcomes are key to what you will do as a KAM.

You will collaborate with iRhythm’s Marketing, Customer Care, and Clinical Operations teams.

As a Key Account Manager, you will be the customers' primary escalation and intervention point of contact.

What you’ll be doing

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.

• Drive customer and account performance by monitoring and measuring activities including; registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.

• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.

• Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.).

• Act in a timely manner to resolve customer issues.

• Provide continuous evaluation of processes and customer workflow. Suggest new methods to create efficiencies through improved processes and additional technology. Leverage iRhythm regional expertise as necessary.

• Manage, onboard, and support assigned accounts.

• Attend and support key customer meetings and sales Quarterly Business Review sessions.

• Establish and maintain strong relationships with accounts and the internal sales organization.

• Lead or participate in strategic initiatives within assigned accounts.

• Conduct in-person account management initiatives as needed.

• Monitor and communicate key performance trends across assigned accounts. Work to develop action plans to improve account performance.