Key Account Executive

Job Purpose

Key Accountabilities - Planning

• Understand the account plan.
• Focus on planning all operational activities to ensure timely service delivery to the key account to ensure they achieve the planned results and create a consistent experience for the customer.

Key Accountabilities - Relationship Management

• Maintain strong relationships with key accounts and ensure seamless support is provided.
• Act as a first point of contact to provide customer updates, resolve customer issues and escalations.
• Identify needs and opportunities within key accounts and ensure seamless support is provided.

Key Accountabilities - Provide Services

• Liaise with all customer, internal, and Corporate functions.
• Take the necessary actions to secure all shipments of the account are completed in time and according to agreed quality standards.

Key Accountabilities - Resolve Issues

• Handle complaints or issues in first line.
• Ensure that appropriate measures are taken to prevent and resolve issues and customer complaints.

Key Accountabilities - Reporting

• Track all contracted services and submit monthly reports to Commercial Director on services provided, issues identified, and solutions offered.
• Extract and create reports from the system on the status of the shipments and operations to update customers.

Key Accountabilities - Collection

• Oversee the accounts process to guarantee timely collection from clients.
• Work closely with the finance and billing departments to identify and rectify any billing discrepancies, ensuring swift resolution of payment issues.

Key Accountabilities - Business Portfolio

• Expanding the business portfolio with existing key clients entails cultivating robust relationships, conducting needs analyses, providing tailored solutions, and strategically introducing complementary services.
• This necessitates effective communication, collaboration, and adaptability to market dynamics.

Key Accountabilities - Explore New Opportunity

• Strategically explore new business opportunities through market analysis, lead generation, understanding client needs, developing customized solutions, leveraging strategic networks, staying abreast of industry trends, conducting competitor analysis, articulating the company's value proposition effe

Job Requirements

• Bachelor Degree in Business Administration, Management or equivalent.
• Minimum 2 years of experience of commercial shipping experience.